We’re Hiring: Telemarketing Representative

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Telemarketing Representative to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Telemarketing Representative

Work Arrangement: Work from Office

Location: Ortigas

Schedule: Night Shift

As a Telemarketing Representative, you will play an instrumental role in bolstering our sales team's efforts and ensuring exceptional customer satisfaction. Your primary responsibility is to offer WiFi products to hotel chains such as Marriot, Hilton and Hyatt. You will look to upgrade the WiFi systems for existing clients and set up discovery appointments for new clients that are interested in using a different provider for their hotel internet and WiFi

• Serve as the primary point of contact for customers, adeptly addressing inquiries, delivering product information, and managing order processing.
• Collaborate closely with the sales team to provide crucial support in achieving sales objectives and targets.
• Professionally and promptly respond to customer inquiries through diverse channels such as phone, email, and chat, consistently delivering accurate information and effective solutions.
• Utilize telemarketing techniques to initiate conversations with potential customers, highlighting our products' value propositions and benefits.
• Conduct proactive appointment setting, scheduling calls or meetings for the sales team to present our offerings.
• Respond to all customer inquiries and requests for additional equipment needs, ensuring that the total dollar value of new equipment does not exceed $10,000. For requests over $10,000, liaise with the company’s Sales team for follow-up.
• Collaborate with the NOC representatives to handle all Break-fix calls, ensuring seamless resolution without involving inside sales.
• Investigate hotel network installation dates and assess if property requires an upgrade. Discuss findings with the customer and transition the opportunity to the designated sales representative (as noted in CRM).
• Manage all license renewals before their expiration date, guaranteeing uninterrupted service for our valued customers.
• Proactively prospect for the Sales team by initiating customer contact.
• Reach out to property General Managers (GMs) within Marriott, Hilton, Hyatt, identifying properties in need of upgrades and whose contracts have expired. Offer to arrange meetings with the Regional Sales Manager aligned with the property.
• Engage with the company’s current Hilton UnoNet customers, addressing their requirements and discussing potential upgrades or additional services.

- Demonstrable experience in customer service, sales support roles, telemarketing, and appointment setting is highly advantageous.

- Exceptional verbal and written communication skills, empowering effective interactions with customers and internal stakeholders.

- Strong problem-solving prowess and effective decision-making abilities to aptly address customer inquiries and provide suitable resolutions.

- Proficiency in computer skills, including hands-on experience with CRM software and the Microsoft Office Suite.

- Notable attention to detail combined with excellent organizational and multitasking skills, enabling you to adeptly manage multiple customer inquiries and tasks concurrently.

- Innate customer-centric mindset underscored by a resolute commitment to delivering unparalleled service.

- Proven capability to collaborate seamlessly both autonomously and within a team-driven environment.

- Evident professionalism and integrity when handling confidential customer information.

- Prior experience within the hospitality industry or familiarity with hotel WiFi technology solutions constitutes an advantageous asset is a BIG PLUS

- B2B Sales experience a Plus

- Previous experience with Internet and WiFi sales a big plus.

Perks & Benefits:

- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

- Flexible leave credits which may be used for vacation, emergency and sick leaves

- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!

- Endless opportunities for career advancement

- Exclusive ATM inside the office for employee's convenience

- Annual Performance Review with Salary Increase

- We set you up for success with a company-provided PC/Laptop and fiber internet connection

- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!

- Top notch workplace with first class VIP lounge and game rooms

- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance

- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

- International career growth and connections

- Unlimited cash incentives for hired referrals

- Mental Wellness Employee Assistance program through Lifeworks

- In-house psychiatrist available to support employees' well-being

- Become part of the Employee Share Units program

- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff: Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

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