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Optum, a UnitedHealth Group company logo

FRESH GRADUATES AND CAREER SHIFTERS

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Experience icon< 1 year
Education iconBachelor
Job type iconFull-time

FRESH GRADUATES AND CAREER SHIFTERS

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Location iconmuntinlupaExperience icon< 1 year
Education iconBachelorJob type iconFull-time
Posted on 30 November 2021

Job Description

Posted on 25 November 2021

ROLE AND RESPONSIBILITIES


  • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
  • You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
  • You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
  • You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work

Requirements

JOB QUALIFICATIONS


  • A graduate of any 4-year course
  • Ability to multi-task
  • Must be willing to work in (location)
  • Must be willing to work on shifting schedules

Skills / Software

Customer ServiceStrong Work EthicServices

Working Location

12th, 14th-17th Floors, Vector ThBuilding Northgate Cyber Zone, Filinvest City, Alabang, Muntinlupa City, 1781, Philippines

Job Description

minus

ROLE AND RESPONSIBILITIES


  • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
  • You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
  • You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
  • You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work

Job Requirements

Plus

JOB QUALIFICATIONS


  • A graduate of any 4-year course
  • Ability to multi-task
  • Must be willing to work in (location)
  • Must be willing to work on shifting schedules

Skills / Software

Plus
Customer ServiceStrong Work EthicServices

Working Location

Plus
12th, 14th-17th Floors, Vector ThBuilding Northgate Cyber Zone, Filinvest City, Alabang, Muntinlupa City, 1781, Philippines

About the company

Company Profile:   Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we’re working to improve the delivery, quality and efficiency of health care.   In the Philippines, we have offices in Al...

IndustriesHealthcare
Employees> 1000

Recruiter

Rebecca Deliso  
82% response rate, respond in more than a monthLast active 29/11/2021
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