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EMAIL TEAM LEAD (TELCO EXPERIENCE/DAY SHIFT)

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Experience icon1 - 3 years
Education iconDiploma
Job type iconFull-time

EMAIL TEAM LEAD (TELCO EXPERIENCE/DAY SHIFT)

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Location iconquezon-cityExperience icon1 - 3 years
Education iconDiplomaJob type iconFull-time
Posted on 30 November 2021

Job Description

Posted on 24 November 2021

Duties and responsibilities

  • Drive and meet email channel KPIs
  • Lead and manage a team to handle all email correspondence
  • Generate and manage the reports necessary to show growth and performance of the team
  • Handle escalated cases and forward it to the relevant department
  • Roll-out training as necessary
  • Perform regular performance evaluation on the team and communicate with the team about their performance
  • Discover training needs, monitor team metrics and provide regular coaching
  • Motivate and listen to feedback from team members and resolve any conflicts or issues
  • Manage retention and attrition
  • Email queue monitoring and pick up trending issues and provide reports to relevant teams for analysis
  • Help with ad-hoc projects and task

Minimum qualifications

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
  • At least 3 years of working experience in the related field is required for this position.
  • At least 2 years of working experience as a Team Lead
  • Must have excellent communication skills
  • Possess good leadership or management skills
  • Applicants must be willing to work in Quezon City.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • 2 Full-Time position(s) available.

Requirements

Please refer to the job description.

Skills / Software

English languageWritten communicationCall CenterJapanese LanguageExcellent Communication SkillsAnalytics & Reporting

Working Location

Quezon City, Philippines

Job Description

minus

Duties and responsibilities

  • Drive and meet email channel KPIs
  • Lead and manage a team to handle all email correspondence
  • Generate and manage the reports necessary to show growth and performance of the team
  • Handle escalated cases and forward it to the relevant department
  • Roll-out training as necessary
  • Perform regular performance evaluation on the team and communicate with the team about their performance
  • Discover training needs, monitor team metrics and provide regular coaching
  • Motivate and listen to feedback from team members and resolve any conflicts or issues
  • Manage retention and attrition
  • Email queue monitoring and pick up trending issues and provide reports to relevant teams for analysis
  • Help with ad-hoc projects and task

Minimum qualifications

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
  • At least 3 years of working experience in the related field is required for this position.
  • At least 2 years of working experience as a Team Lead
  • Must have excellent communication skills
  • Possess good leadership or management skills
  • Applicants must be willing to work in Quezon City.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • 2 Full-Time position(s) available.

Job Requirements

Plus

Please refer to the job description.

Skills / Software

Plus
English languageWritten communicationCall CenterJapanese LanguageExcellent Communication SkillsAnalytics & Reporting

Working Location

Plus
Quezon City, Philippines

About the company

We are the largest Philippines-based Flexible Office Solutions Provider in the country. KMC Solutions is an ISO-Certified Outsourcing, Staff Leasing, and Office Solutions provider in the Philippines. From building out facilities, providing serviced offices, complying with legal and business requirements down to human resources, KMCS offers a full suite of services, designed to help companies outso...

IndustriesReal Estate
Employees101 - 499

Recruiter

Dancel Mae Dangla  
26% response rate, respond in more than a monthLast active 22/11/2021
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