As an E-Commerce Operations Associate, you will be responsible for managing and optimizing our online presence across multiple e-commerce platforms. You will play a key role in driving sales, enhancing brand visibility, and ensuring exceptional customer experience.

Key Responsibilities:

• Platform Management: Oversee day-to-day operations on TikTok, Shopee, and Lazada, including product listings, promotions, and inventory management.
• Content Creation: Collaborate with the marketing team to create engaging content and campaigns tailored for each platform.
• Market Research: Analyze market trends and competitor activities to identify opportunities for growth and improvement.
• Sales Optimization: Monitor sales performance and implement strategies to enhance conversion rates and maximize revenue.
• Customer Engagement: Respond to customer inquiries and feedback promptly, ensuring a high level of customer satisfaction.
• Data Analysis: Track and analyze key performance metrics, preparing regular reports to inform decision-making and strategy adjustments.
• Collaboration: Work closely with cross-functional teams, including marketing, logistics, and customer service, to align efforts and achieve business objectives.

• Bachelor’s degree in Marketing, Business, or a related field.
• Previous experience in e-commerce, digital marketing, or a related field preferred.
• Familiarity with TikTok, Shopee, and Lazada’s functionalities and best practices.
• Strong analytical skills and ability to interpret data effectively.
• Excellent communication and interpersonal skills.
• Creative mindset with the ability to generate innovative ideas for marketing campaigns.
• Proficient in using e-commerce tools and platforms, as well as basic graphic design software (e.g., Canva).