Customer Success Manager
Job Description
Description
- Become the expert across the entire company for all the products and services
- Being able to jump on a call and examine customer data and feedback to optimize their experience with the products and services
- Conducting product demonstrations, assisting customers with hardware and software usage, and resolving any product or service-related issues via Live Chat
- Setting precise client retention goals and process milestones, and identifying and pursuing new sales opportunities for the sales team
- Enhancing business growth and profitability by maximizing customer value and strategically upselling
- Advocating for customers by collaborating with internal teams to improve product offerings and influence product enhancements
- Building and maintaining genuine relationships with prospects and customers, and adeptly handling any objections on your own
- Keeping abreast of industry trends and technology to provide expert advice to customers and be a trusted resource
- Help build our knowledge base for customers and offer feedback to the team
Requirements
- Proven experience in sales or account management 2nd and 3 level support, particularly in the B2B sector (Software and Hardware) and working with SME’s
- Strong understanding of software and hardware technologies.
- Exceptional communication and interpersonal skills.
- Ability to work independently, under pressure and thrive in a fast-paced environment.
- Highly competitive and result driven mindset
- Prior experience in the jewelry industry is a plus.
- A mindset to do the impossible
- Previous study or work experience in the US/UK
PAMELA JANE ESLABRA
Projuris Business Services Inc.HR Officer
Active today
Working Location
Makati. Makati, Metro Manila, Philippines
Posted on 07 November 2024
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