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Ubiquity Global Services, Inc.

Customer Service Representative | Virtual Recruitment | Bacolod

10,000 - ₱20,000

xp_lvl1 - 3 years
educationNot required
jobTypeFull-time
Customer Service Representative | Virtual Recruitment | Bacolod10,000 - ₱20,000
locationBacolodworkExperience1 - 3 years
educationNot requiredjobTypeFull-time
Posted on 16 September 2020

Job Description

Posted on 16 September 2020

We’re hiring.

Ubiquity is hiring for Customer Service Representatives to join our Healthcare team. Our Customer Service Representatives is an integral role in the operations of our Bacolod office. Virtual Recruitment is on-going.



The details.


Day-to-day responsibilities:

  • Attends to customers' needs by answering product and service related queries
  • Provides product overview and information about other services and offerings
  • suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed


The Perks.

  • Life Insurance Benefits
  • Learning and Development Opportunities
  • Retirement Benefits


What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 140 brands and counting.

 

We want you.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.


Data Privacy Notice.

Please read our Data Privacy Notice shown on this page https://ubiquity.com/privacy-notice-philippines/ to know more on how Ubiquity handles your personal information. By continuing your application with Ubiquity, you confirm that you have read and understood our Data Privacy Notice.

Requirements

Ideal candidates have:

  • At least 1 year BPO experience
  • Healthcare Account experience is highly desirable
  • Legal age of 18 yrs old and above
  • At least High School Educational Attainment
  • Complete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance


Skills / Software

OperationsEnglish languageCustomer ServiceTeam PlayerStrong Work EthicProblem Solving

Working Location

Bacolod, Philippines

Job Description

minus

We’re hiring.

Ubiquity is hiring for Customer Service Representatives to join our Healthcare team. Our Customer Service Representatives is an integral role in the operations of our Bacolod office. Virtual Recruitment is on-going.



The details.


Day-to-day responsibilities:

  • Attends to customers' needs by answering product and service related queries
  • Provides product overview and information about other services and offerings
  • suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed


The Perks.

  • Life Insurance Benefits
  • Learning and Development Opportunities
  • Retirement Benefits


What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 140 brands and counting.

 

We want you.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.


Data Privacy Notice.

Please read our Data Privacy Notice shown on this page https://ubiquity.com/privacy-notice-philippines/ to know more on how Ubiquity handles your personal information. By continuing your application with Ubiquity, you confirm that you have read and understood our Data Privacy Notice.

Job Requirements

plus

Ideal candidates have:

  • At least 1 year BPO experience
  • Healthcare Account experience is highly desirable
  • Legal age of 18 yrs old and above
  • At least High School Educational Attainment
  • Complete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance


Skills / Software

plus
OperationsEnglish languageCustomer ServiceTeam PlayerStrong Work EthicProblem Solving

Working Location

plus
Bacolod, Philippines

About the company

Ubiquity Global Services is a BPO firm that offers its users with live support; correspondence services; and voice response solutions. Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology and operations. Focused on transforming the customer experience through data, applied science and an unprecedented passion for people, Ubiquity offers deep in...

IndustriesBPO
Employees500 - 999

Recruiter

RecruiterAaron Jester Delirio  
73% response rate, respond within a weekLast active in 4 hours
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