Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.

• At least 18 years old
• At least a high school/senior high school graduate
• Good English communication & interaction skills
• BPO experience preferred but not required
• Amenable to shifting schedules
• Amenable to working onsite