Customer Service Representative/ Technical Support Representative
Job Description
Description
- Answer inbound calls and respond to customer inquiries in a timely manner.
- Maintain a high level of professionalism and provide exceptional customer service.
- Document all call information according to standard operating procedures.
- Identify customer needs, clarify information, research issues, and provide solutions.
- Meet personal/team qualitative and quantitative targets.
Requirements
- Must be 18 - 50 yrs. old
- JHS & HS grad.(Old curriculum) Must have at least 6mos. Call center experience
- College Graduate (No exp. needed)
- Skills and Competencies: Effective communication, basic computer proficiency, and customer service orientation.
- Responsibilities and Duties: Answering calls, addressing customer inquiries, and providing solutions to issues.
- Qualities and Traits: Patience, empathy, ability to work under pressure, and attentiveness to customer needs.
Kristen Marie Dela Cruz
KMDC Employment ServicesRecruiter
Active today
Working Location
Concentrix Clark 2 (CRK). SM BPO Building 2, SM City Clark, Pampanga, Philippines
Benefits
Allowances
Meal Allowance, Transportation Allowance
Employee Recognition and Rewards
Commission, Performance Bonus, Annual Appraisal, Employee of the Month Award, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Care On-Site, HMO
Others
Office Parties
Perks Benefits
Gym Membership, Sleeping Quarters, Well-Stocked Pantry
Professional Development
Job Training
Time Off & Leave
Maternity & Paternity Leave, Sick Leave
Posted on 05 October 2024
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