Job Responsibilities:

• Handle inbound and/or outbound customer calls, emails, or chat inquiries in a professional and timely manner.
• Provide accurate information, resolve customer concerns, and ensure high-quality service delivery.
• Document customer interactions and transactions in the system following company guidelines.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a positive and empathetic attitude towards customers at all times.
• Meet or exceed performance metrics such as customer satisfaction, response time, and resolution rate.

Qualifications:

• College Graduate
• Minimum of 6 months Customer Service Representative (CSR) experience in a BPO industry.
• Good communication skills in English, both verbal and written.
• Strong problem-solving skills and attention to detail.
• Ability to work under pressure and adapt to fast-paced environments.
• Basic computer literacy and familiarity with customer service software
• Willing to work in shifting schedules, including weekends and holidays if required.