Description:

• Answer customer calls, emails, or messages.

○ Provide clear and helpful information.

• Handle customer questions and complaints.

○ Find solutions or direct issues to the right team.

• Assist customers with healthcare benefits, claims, or service requests.

• Update customer information and keep accurate records in the system.

• Coordinate with hospitals, clinics, insurance companies, and other departments when needed.

• Follow up with customers to make sure their concerns have been resolved.

• Provide friendly, professional, and timely customer service at all times.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience (Medical Courses).
• Experience Level: Fresh Graduate or 0–2 years of relevant experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic and patient nature with a passion for helping others.