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Customer Service Representative | Open to Fresh Graduates | Ilocos Based (EL 1703)

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Experience icon1 - 3 years
Education iconDiploma
Job type iconFull-time

Customer Service Representative | Open to Fresh Graduates | Ilocos Based (EL 1703)

Log into view salary
Location iconsan-nicolasExperience icon1 - 3 years
Education iconDiplomaJob type iconFull-time
Posted on 30 November 2021

Job Description

Posted on 13 October 2021

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

 

 Customer Service Representative is responsible in focusing on solving problems. You relate well to all kinds of people, listen attentively. You can explain things easily and enjoy sharing your enthusiasm for new ideas. Tasks may include:

 

  • Answering customer calls and actively listening to identify their issues
  • Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns
  • Maintains appropriate records, prepares required reports, and updates customer accounts
  • Performs customer request/problem identification and follows defined procedures to resolve correctly
  • Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
  • Coordinates with all sales channels for retention efforts on existing customer base
  • Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
  • Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
  • May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
  • May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues


Why join Accenture?

 

  • Be part of one of the biggest and most stable organization in the world
  • Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Flexible Working Arrangements
  • Employee Stock Purchase Plan
  • Healthy and Encouraging Work Environment
  • Allowances
  • Loyalty, Christmas Gift, Inclusion and Diversity Benefits
  • Night Differential
  • Retirement Plan

  

*Terms and Conditions Apply

Requirements

What are we looking for?

 

  • Open to college graduates and college undergraduates with related working experience
  • Excellent verbal and written English communications skills
  • Willingness to work evenings, weekends, and holidays
  • Willing to work in Accenture Ilocos
  • Willing to go back on-site once recalled

Skills / Software

Customer ServiceTechnical Support

Working Location

San Nicolas, Ilocos Norte, Ilocos Region, Philippines

Job Description

minus

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

 

 Customer Service Representative is responsible in focusing on solving problems. You relate well to all kinds of people, listen attentively. You can explain things easily and enjoy sharing your enthusiasm for new ideas. Tasks may include:

 

  • Answering customer calls and actively listening to identify their issues
  • Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns
  • Maintains appropriate records, prepares required reports, and updates customer accounts
  • Performs customer request/problem identification and follows defined procedures to resolve correctly
  • Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
  • Coordinates with all sales channels for retention efforts on existing customer base
  • Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
  • Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
  • May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
  • May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues


Why join Accenture?

 

  • Be part of one of the biggest and most stable organization in the world
  • Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Flexible Working Arrangements
  • Employee Stock Purchase Plan
  • Healthy and Encouraging Work Environment
  • Allowances
  • Loyalty, Christmas Gift, Inclusion and Diversity Benefits
  • Night Differential
  • Retirement Plan

  

*Terms and Conditions Apply

Job Requirements

Plus

What are we looking for?

 

  • Open to college graduates and college undergraduates with related working experience
  • Excellent verbal and written English communications skills
  • Willingness to work evenings, weekends, and holidays
  • Willing to work in Accenture Ilocos
  • Willing to go back on-site once recalled

Skills / Software

Plus
Customer ServiceTechnical Support

Working Location

Plus
San Nicolas, Ilocos Norte, Ilocos Region, Philippines

About the company

Overview Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and tec...

IndustriesInformation Technology
Employees> 1000

Recruiter

Cherry Mae Dayag  
81% response rate, respond within a weekLast active 26/11/2021
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