Job Responsibilities

* Assist in the daily operations of the Customer Service Department.

* Handle patient inquiries and concerns regarding in-patient, out-patient, billing, admissions, professional fees, and other hospital services.

* Provide accurate information and timely assistance to patients, clients, and visitors.

* Coordinate with different departments to address customer concerns and service requests.

* Assist in resolving customer complaints and escalate complex issues to the supervisor when necessary.

* Maintain accurate records of customer interactions, inquiries, and resolutions.

* Support the implementation of customer service standards, policies, and procedures.

* Perform administrative and clerical tasks related to customer service operations.

Qualifications

Education: Bachelor's Degree in Business Administration, Management, Communications, Healthcare Administration, or any related field.

Experience: At least 1–2 years of experience in customer service, healthcare, HMO, or a related field is preferred.

Skills

* Excellent verbal and written communication skills.

* Strong customer service and interpersonal skills.

* Ability to handle patient inquiries and concerns professionally.

* Basic knowledge of hospital processes, HMO transactions, billing, admissions, and insurance procedures is an advantage.

* Proficient in Microsoft Office applications and basic computer operations.

* Detail-oriented, organized, and able to work in a fast-paced environment.

* Willing to work on shifting schedules, weekends, and holidays if required.