As a Customer Service Representative at Alorica Philippines, you will be the first point of contact for customers, assisting them with inquiries, troubleshooting, and providing solutions to ensure a positive customer experience. You will play a crucial role in delivering high-quality service to customers by addressing their concerns, processing requests, and maintaining the reputation of Alorica as a premier customer service provider.

• High school diploma or GED 
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous 
• Customer oriented 

Work Environment

• Regular work performed in a climate-controlled, call-center environment.
• Ongoing usage of phone and computer systems

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Leadership programs
• Paid training and tuition reimbursement
• Employee assistance program