Customer Service Representative:

Are you a skilled communicator with a flawless American accent? Do you thrive on delivering exceptional customer service while seamlessly integrating into an American business culture? If so, this role is perfect for you.

This is onsite job from our office located in Ermita-Roxas Blvd, Metro Manila. 

About the Company:

Our client, a leading US-based storage space rental company, is renowned for its commitment to excellence and customer satisfaction. With a dynamic team and a focus on innovation, we strive to provide top-tier service to our clients.

Position Overview:

As a Customer Service Representative (CSR), you will be responsible for providing outstanding customer support, managing inbound and outbound calls, scheduling appointments, updating CRM systems, and facilitating seamless communication between team members and customers of the client. This is onsite job from our office located in Ermita-Roxas Blvd, Metro Manila. 

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Assist customers with inquiries, concerns, and requests promptly.
• Schedule appointments and coordinate with team members and clients.
• Make reservations and conduct sales for storage space rentals.
• Update CRM systems accurately and timely.
• Collaborate closely with team members and clients to maintain effective communication.
• Maintain a high level of product knowledge.
• Verify client information through calls and research to follow up on payments, bookings, and inquiries.

• Language Proficiency: Fluent in English with a native-level American accent
• Experience: Minimum of 1-2 years of experience in a customer service role
• Technical Skills: Proficiency in CRM systems and other relevant software
• Soft Skills: Strong communication skills, problem-solving abilities, attention to detail, and a customer-centric mindset

Availability: 

• Willingness to work graveyard shifts, including weekends, to align with US business hours

Application Process:

• Send your resume, cover letter, and a brief introductory video or audio clip showcasing your American accent.

Training: 

• Successful candidates will undergo a 4-week online training program covering customer service, sales, language, culture, and ethics.
• Allowance will be paid to the successful applicants one month after commencing work.