• Respond to client inquiries and provide support on HR and recruitment services.
• Assist in resolving customer issues and escalating as necessary.
• Maintain accurate records of interactions and feedback.
• Collaborate with internal teams to enhance customer experience.
• Contribute to continuous improvement initiatives within customer service processes.

MD-TORCH Solutions specializes in Human Resources & Recruitment, helping organizations find the right talent to drive success. Join us in delivering exceptional customer experiences in a dynamic industry.

• Education: Minimum High/Senior High School diploma.
• Experience Level: No experience required; training provided.
• Skills and Competencies: Strong problem-solving abilities, excellent customer service skills, technical proficiency, and a solid work ethic.
• Responsibilities and Duties: Assist customers via phone, provide solutions to inquiries, and ensure satisfaction.
• Working Conditions: Call center environment with potential shifts; teamwork is essential.
• Qualities and Traits: Must be a team player, adaptable, and possess strong communication skills in English.