Customer Service Representative
Job Description
Description
- Join iPloy a thriving BPO & Call Center industry.
- Address client inquiries, resolve issues, and provide exceptional service.
- Engage with customers via phone, email, or chat; document interactions.
- Maintain a deep understanding of our products and services.
- Ensure customer satisfaction and support in achieving business goals.
Requirements
- Educational Qualifications: High/Senior High School degree minimum.
- Experience Level: No previous experience required.
- Skills and Competencies:
- Proficiency in the English language, excellent customer service and problem-solving skills, a strong work ethic, team player, adept at scheduling, strong people and interpersonal skills, experience in a call centre is a plus, and solid organizational skills.
- Excellent communications skills
- Average typing skills
- Team-player
- Willing to work on graveyard shift
- Available for immediate employment
- Responsibilities and Duties: You will handle customer inquiries, solve problems, support customers through communication channels, manage schedules, and ensure customer satisfaction.
- Working Conditions: This role may require working in shifts, including evenings and weekends, in a fast-paced call centre environment.
- Qualities and Traits: We are looking for a reliable individual with patience, empathy, and the ability to work under pressure while maintaining composure and a positive attitude.
Aenina Lyn Baculo
iPloy, OPCHR Officer
Active just now
Working Location
16TH FLOOR, iPloy,OPC, 16th floor, One Montage, Archbishop Reyes Ave, Cebu City, Cebu, Philippines
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program, Holiday Gifts
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth
Insurance Health & Wellness
HMO
Perks Benefits
Free Meals, Retirement Plan
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave
Posted on 15 October 2024
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