1. Efficient Call Handling

2. Properly log calls in the Call Log System

3. Coordination with other Business Units and branches

4. Prepares and submits daily, weekly and monthly reports

5. Provides adequate information per unit

6. Handles customer complaints and provides possible resolution whenever necessary

7. Handle escalated customer complaints and complex issues that require in-depth problem solving

8. Facilitates bookings request and cancellations

9. Can also manage walk-in customers and can duty at Pier site or branches

10. Handles and answers emails and social media

11. Can render Overtime

• Must be a college graduate (any course).
• Minimum of a year of experience in customer support, travel industry is a plus.
• With excellent communication skills.
• With good interpersonal skills.
• Familiar with MS applications.
• Should be computer literate.
• Customer-oriented.
• Can start ASAP.
• Amenable to report onsite in Double Dragon, Pasay.