•Provide day to day functional and technical support to our customers including testing and troubleshooting as needed

•Handle inbound calls from new and existing customers related to questions about electric vehicles and charging stations

•Creates customer records for Technical Support with excellent data accuracy

•Follow up with other key contacts as appropriate to resolve customer issues

•Respond to customer billing questions, customer disputes and escalate to supervisor as needed

•Contact customers via phone and email to assist them with account management.

•Take ownership of customer’s issues and follow problems through to resolution

•Meets Quality Assurance requirements and other key

•Performs other duties as necessary and/or assigned

•2 years of technical or customer service experience

•Ability to type 30 wpm+. 40 wpm

•Outstanding service-orientation and strong interpersonal skills that create positive relationships with colleagues and customers.

•Excellent, professional, verbal and written communicator with a coaching mentality

•Analytical skills are a must

•Detail oriented

•Must have ability to navigate computer systems, websites and office software (i.e. Microsoft Office)

•Must possess a professional and friendly demeanor and be able to quickly develop a rapport with customers

•Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment