TRU Group Customer Service Representative

₱20-25K[Monthly]

On-site - PasigFull-time<1 Yr ExpHigh/Senior High School

English LanguageCustomer ServiceTeam PlayerAccount ManagementTechnical SkillsInterpersonal SkillsCall CentreStrong Work Ethic

Respond to customer inquiries via phone, & email.
Provide product/services information and resolve issues efficiently.
Maintain high satisfaction levels through exceptional customer service.
Record customer interactions, transactions, and feedback.
Work collaboratively to meet targets in a fast-paced, BPO/Call Center environment.
Join our TRU Group team committed to delivering excellence across diverse industries.
Shift flexibility required to serve our global customer base.

Job Title: Customer Service Representative
Educational Qualifications: Minimum of a High/Senior High School degree is required.
Experience Level: Entry-level, with less than one year of experience needed.
Skills and Competencies:
- Fluency in the English Language.
- Strong work ethic and willingness to learn.
- Ability to work effectively as a team player.
- Excellent interpersonal skills to interact with customers.
Responsibilities and Duties:
- Responding to customer inquiries and resolving issues.
- Providing information about products and services.
- Recording and updating customer information as necessary.
- Ensuring a high level of customer satisfaction.
Working Conditions: This role may require shift work including evenings and weekends.
Qualities and Traits:
- Patience and empathy when dealing with customers.
- A positive and professional demeanor.
- Strong problem-solving skills to effectively address customer concerns.
- Adaptability to work in a fast-paced environment.

Catherine Menor

TRU GroupTalent Acquisition Specialist

Strata 2000, F. Ortigas Jr. Rd, San Antonio, Pasig, Metro Manila, Philippines

Employee Recognition and Rewards
Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Employee Discount
Professional Development
Job Training
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave