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Customer Service Representative (CSR) Tier 2 - Telco Account (*P25K SOB)- TeleTech I.T Park

20,000 - ₱25,000

Experience icon1 - 3 years
Education iconDiploma
Job type iconFull-time

Customer Service Representative (CSR) Tier 2 - Telco Account (*P25K SOB)- TeleTech I.T Park

20,000 - ₱25,000
Location iconcebu-cityExperience icon1 - 3 years
Education iconDiplomaJob type iconFull-time
Posted on 04 December 2021

Job Description

Posted on 15 October 2021

At TTEC, we’re all about the Human Experience. Elevated. As a Customer Service Representative in Cebu you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.


And even better! Earn up to a P25, 000 Sign-on bonus and the chance to with an HP Chromebook for joining an exciting technology-based program today!

Requirements

What You’ll be Doing


Do you have a passion for helping others and giving them a piece of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.


During a Typical Day, You’ll


·        Answer incoming communications from customers

·        Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role


·        Completed at least 2 years in college with 1-year call center experience

·        For those who completed below 2 years of college education or Junior High School, candidate must have at least 2 years of Telco experience

·        Great written communication skills

·        Able to lead by example and effectively work with your team to achieve the program’s overall success

·        Resourceful and able to decide on his own by thorough assessment and researching potential solutions

·        Computer savvy


What You Can Expect


·        Knowledgeable, encouraging, supporting and present leadership

·        Diverse and community minded organization

·        Career-growth and lots of learning opportunities for aspiring minds

·        And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:

o  A potential signing bonus of up to Php 25, 000 for our special program hiring this week

o  Company-sponsored HMO with Health & Wellness programs for you and your family

o  Educational assistance through tuition reimbursement

o  An accessible office location inside the central business area in Cebu City with nearby food establishments

 

A Bit More About Your Role  


We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.


About TTEC


Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.


Skills / Software

Customer Service

Working Location

W. Geonzon St, ebloc 2 Cebu I.T Park, Lahug Cebu City , Philippines

Job Description

minus

At TTEC, we’re all about the Human Experience. Elevated. As a Customer Service Representative in Cebu you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.


And even better! Earn up to a P25, 000 Sign-on bonus and the chance to with an HP Chromebook for joining an exciting technology-based program today!

Job Requirements

Plus

What You’ll be Doing


Do you have a passion for helping others and giving them a piece of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.


During a Typical Day, You’ll


·        Answer incoming communications from customers

·        Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role


·        Completed at least 2 years in college with 1-year call center experience

·        For those who completed below 2 years of college education or Junior High School, candidate must have at least 2 years of Telco experience

·        Great written communication skills

·        Able to lead by example and effectively work with your team to achieve the program’s overall success

·        Resourceful and able to decide on his own by thorough assessment and researching potential solutions

·        Computer savvy


What You Can Expect


·        Knowledgeable, encouraging, supporting and present leadership

·        Diverse and community minded organization

·        Career-growth and lots of learning opportunities for aspiring minds

·        And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:

o  A potential signing bonus of up to Php 25, 000 for our special program hiring this week

o  Company-sponsored HMO with Health & Wellness programs for you and your family

o  Educational assistance through tuition reimbursement

o  An accessible office location inside the central business area in Cebu City with nearby food establishments

 

A Bit More About Your Role  


We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.


About TTEC


Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.


Skills / Software

Plus
Customer Service

Working Location

Plus
W. Geonzon St, ebloc 2 Cebu I.T Park, Lahug Cebu City , Philippines

About the company

Join us in delivering amazing customer experiences! We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We also create exceptional experiences for our employees. We invite you to join our journey and experience it for yourself! At TeleTech, you can enjoy a fast-paced career that offers exciting professional development and career...

IndustriesBPO
Employees> 1000

Recruiter

Danica Mariel San Juan  
98% response rate, respond in more than a monthLast active 03/12/2021
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