Customer Service Representative (CSR) - BACOLOD

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative(CSR) for our Transcom Bacolod site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team! 

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

Join our Transcom Family as a Customer Service Representative(CSR)

• CSR’s main task is to offer full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of the highest quality - accurate, polite, and competent.
• CSR’s work duties can as well include data input to Clients’ programs and other back-office tasks. The BO tasks should be made on the first opportunity, precisely, without mistakes.
• Additional responsibilities may be added as the needs of the business change and expand

      People

• Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
• Help to keep motivation high by being supportive to your colleagues
• Take full responsibility and the required action for assigned tasks.

      Performance

• Understand, meet, and exceed targets set by your TL for different clients/projects.
• Propose motivational activities.
• Propose ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)
• Zero justified complaints
• To complete self-training through the use of the Intranet

      Quality

• Have a clear understanding of quality expectations for the different clients and projects.
• Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, TQM, and other CSR’s

      Process integrity

• Be actively involved in problem-solving and propose improvements to processes.
• Implement and respect Transcom standard practices.