1 Cooperative Insurance System of the Philippines Life and General Insurance CUSTOMER SERVICE ASSOCIATE

CUSTOMER SERVICE ASSOCIATE - DAVAO CITY (RELIEVER)

₱15K[Monthly]

On-site - Davao del SurContract1-3 Yrs ExpBachelor

Job Description

Team PlayerFinancial LiterateCustomer ServiceStrong Work EthicAccount ManagementTechnical SkillsOrganizational SkillsPeople SkillsInterpersonal SkillsOral and Written Communication

Description

Answers phones and directs all incoming calls to appropriate party promptly and efficiently;
Receives and interacts with incoming visitors and determine whether they should be given access to specific people;
Interacts with external clients;
Manages travel arrangements (booking, trip file, cash advance, itinerary, materials, and expense report);
Arranges and coordinates meetings and marketing events;
Pre-underwrites received insurance applications;
Pre-evaluates received filed claims;
Cultivates and maintains good relationship with existing customers;
Follows up collection of remittances and pending underwriting and claims requirements;
Communicates with agents status of their cooperative’s insurance applications and filed claims;
Monitors region’s sales production and trends;
Collates monthly/quarterly/annual sales performance reports against monthly/quarterly/annual sales goals;
Assists in identifying opportunities for sales;
Promotes products to new and existing customers through telemarketing and other means with proper coordination with agents in the region;
Keeps records of telemarketing sales campaigns;
Keeps record, updates, and coordinates the following with the Marketing Unit:
Complete cooperative client listing, active and inactive cooperative client for three consecutive years and their respective premium contributions;
New cooperative clients and their business;
Monthly premium contributions of cooperatives in the region per plan;
Status report on stop remittance or non-remittance of cooperative client in the region;
Issued, cancelled, and unissued billing statement forms for the month;
Maintains listing of Agents in the region;
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken; and
Performs other related tasks that may be assigned from time to time.

Requirements

Candidate must possess at least Bachelor's/College Degree Holder, preferably in Business or Finance.
Fresh graduate to at least 1 Year of working experience.
Preferably 1 year experience in Healthcare/Medical Support & Assistant, Customer Service related field or equivalent.
Must be willing to work in Davao City under a contractual status (RELIEVER) for seven (7) months (until 31 May 2025).

1CISP HR

1 Cooperative Insurance System of the Philippines Life and General InsuranceRecruiter

Active today

Working Location

2/F Right Wing, Bquench Bldg. Brgy. 11-B Araullo Ext. Corner Emilio Jacinto Ext, Araullo St. Araullo St, Poblacion District, Davao City, Davao del Sur, Philippines

Benefits

Employee Recognition and Rewards
Employee Recognition Program, Holiday Gifts
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Others
Company Social Events, Office Parties

Posted on 18 September 2024