Customer Service Associate (Chat, Local Account)
Job Description
Description
- Processing of customer orders, rebooking of transaction, modification etc. for fulfillment rate purposes.
- Handle and resolve complaints both for drivers and clients in thoughtful and professional manner.
- Submit tickets for escalated concerns such as damaged/missing items. undelivered orders etc.
- Performs other duties that may be assigned by management from time to time.
Requirement
- Has experience in handling VOICE and CHAT channels.
- Must have experience handling at least 2-3 chat windows at the same time.
- Must be willing to work on shifting schedules
- Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange (PITX)
Edmund Grey
Lalamove Philippines, Inc.Recruiter
Active this month
Working Location
4th Floor, Lalamove, Herco Center, 114 Benavidez Street, Legazpi Village, Makati, 1229 Metro Manila, Philippines
Posted on 13 August 2024
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