Job Description
Customer Service
Description :
- Processing of customer orders, rebooking of transaction, modification etc. for fulfillment rate purposes.
- Handle and resolve complaints both for drivers and clients in thoughtful and professional manner.
- Submit tickets for escalated concerns such as damaged/missing items. undelivered orders etc.
- Performs other duties that may be assigned by management from time to time.
Requirements :
- Has experience in handling VOICE and CHAT channels.
- Must have experience handling at least 2-3 chat windows at the same time.
- Must be willing to work on shifting schedules
- Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange (PITX)
Active this week
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Working Location
4th Floor, Lalamove, Herco Center, 114 Benavidez Street, Legazpi Village, Makati, 1229 Metro Manila, Philippines