Hiring Customer Service and Account Care Specialist | Salary ₱25000 - ₱35000 | Bossjob
floship

Customer Service and Account Care Specialist

25,000 - ₱35,000

xp_lvl1 - 3 years
educationDiploma
jobTypeFull-time
Customer Service and Account Care Specialist25,000 - ₱35,000
locationHomebasedworkExperience1 - 3 years
educationDiplomajobTypeFull-time
Posted on 14 February 2020

Job Description

Posted on 14 February 2020

Company Description


Floship is a Hong Kong based startup in the eCommerce logistics space. We provide total logistics solutions to brand owners and online retailers worldwide. This includes storage, order fulfillment, and last mile delivery. We have an energetic startup culture at the company and we believe in only working with great people. If you want to work with only the best people and disrupt a huge industry, come meet us.


Job Description


We are looking for remote based customer service and account care specialists to perform basic general inquiry processing and responses by email primarily and occasionally phone call. The company will provide a full training of our systems, platforms, and provide canned responses and scripts for dealing with customer issues. 


Responsibilities:



  1. Reply to customer inquiries via ticketing system
  2. Process inquiry via correct channel which could be our proprietary operating system or other web applications we use
  3. Sync regularly with supervisor and teams (multiple quick daily syncs)
  4. Provide regular feedback on streamline and automation suggestions which assist to develop our core software product


Requirements

Requirements:



  1. Fully dedicated and available to the company during agreed work hours
  2. Ability to learn things quickly and eager to self-learn and research things that you don’t understand
  3. Strong technical background and very comfortable with web apps, productivity tools, and can provide good feedback and advice from a technical perspectively
  4. Good interpersonal skills
  5. Works as a team player and takes pride in good work
  6. Knowledge of ecommerce and/or logistics a huge plus


Skills / Software

English languageCustomer ServiceStrong Work EthicTeam Player

Working Location

Homebased

Job Description

minus

Company Description


Floship is a Hong Kong based startup in the eCommerce logistics space. We provide total logistics solutions to brand owners and online retailers worldwide. This includes storage, order fulfillment, and last mile delivery. We have an energetic startup culture at the company and we believe in only working with great people. If you want to work with only the best people and disrupt a huge industry, come meet us.


Job Description


We are looking for remote based customer service and account care specialists to perform basic general inquiry processing and responses by email primarily and occasionally phone call. The company will provide a full training of our systems, platforms, and provide canned responses and scripts for dealing with customer issues. 


Responsibilities:



  1. Reply to customer inquiries via ticketing system
  2. Process inquiry via correct channel which could be our proprietary operating system or other web applications we use
  3. Sync regularly with supervisor and teams (multiple quick daily syncs)
  4. Provide regular feedback on streamline and automation suggestions which assist to develop our core software product


Job Requirements

plus

Requirements:



  1. Fully dedicated and available to the company during agreed work hours
  2. Ability to learn things quickly and eager to self-learn and research things that you don’t understand
  3. Strong technical background and very comfortable with web apps, productivity tools, and can provide good feedback and advice from a technical perspectively
  4. Good interpersonal skills
  5. Works as a team player and takes pride in good work
  6. Knowledge of ecommerce and/or logistics a huge plus


Skills / Software

plus
English languageCustomer ServiceStrong Work EthicTeam Player

Working Location

plus
Homebased

About the company

We are leading way in making cross border e-commerce logistics a reality so online sellers can ship to more markets anywhere in the world with ease.  We work with retailers like Oregon Scientific, Logitech, and also several of the most successful Kickstarter and Indiegogo campaigns in history. We also work with some of the largest logistics companies in the world, providing them technology soluti...

IndustriesTransportation
Employees0 - 50

Recruiter

Avatar
RecruiterLalaine Del Rosario  
2% response rate, respond within a weekLast active 13/03/2020
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