• Complying with the establishment’s regulations and best practices to ensure customer satisfaction;
• Maintaining a positive workplace environment;
• Aligning with “The Globe Way” culture;
• Catering to guests’ needs by anticipating and responding to their requests in a timely manner;
• Handling outgoing and incoming correspondence accurately and promptly;
• Delivering as promised, providing situational updates if there are dependencies as soon as the information is available, to avoid further issues and escalation;
• Ensuring guests' or customers' queries or concerns reach the appropriate party within the day.

Communicating with the Guest / Service Orientation:

• Acting as the liaison between the guest and the site premises;
• Responding to guests’ questions and inquiries;
• Ensuring all information provided to the guest is current and accurate;
• Offering warm and sincere greetings, personalized if possible;
• Consistently confirming guests' or visitors’ identification (ID) via phone;
• Consistently capturing and storing visitors' profiles;
• Promptly confirming the meeting or visit with the host employee;
• Issuing guest badges for confirmed and valid meetings or visits;
• Directing guests to the appropriate waiting area or straight to the meeting venue, as agreed with the host employee;
• Efficiently handling customer complaints to prevent escalation;
• Consistently implementing the existing building access house rules in coordination with the monthly reports;
• Achieving 100% utilization of the existing visitor management system.

Facilitating Guest Traffic:

• Consistently monitoring and ensuring orderliness of the reception desk transactions and lobby waiting area;
• Identifying and processing legitimate visitors or guests for official meetings;
• Identifying and processing reception desk transactions that need to be diverted to the official;
• Identifying and processing special material receiving transactions such as senior leadership teams and local government;
• Identifying and processing contractual employees that require issuance of Security OD due to frequent or regular visits;
• Identifying and processing guests or visitors of vendors or business partners, and confirming with immediate monthly reports.

• Bachelor’s degree in Tourism and/or a related field
• Prior experience in facilities management, property management, hospitality, or a related field
• Effective verbal and written communication skills
• Able to interact with general client staff and vendors with ease
• Ability to manage conflict and conflicting priorities
• Demonstrates a proactive and professional approach to customer service
• Exhibits a customer-oriented attitude
• Demonstrates the ability to prioritize and manage the completion of projects efficiently and in a timely manner
• Knowledge of Microsoft Office
• Practices email etiquette