Chat Support (Non-Voice) | e-Commerce Social Media Account

₱20-25K[Monthly]
On-site - PasigFull-time<1 Yr ExpHigh/Senior High School
Share

Job Description

Customer OrientedCustomer ServiceChat Support

Description

#BeMore

 

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

 

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

 

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives.
  • Comprehensive medical, insurance, or social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Strong learning and development plans for your career growth.
  • Positive culture for you to #BeMore at work.
  • Easy to locate area with direct access to public transport.
  • Flexible working arrangements.
  • Be coached and mentored by experts in your field.
  • Join a global company, winner of hundreds of industry awards.

 

What is your mission?

As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.

 

You are also required to perform these job functions:

  • Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty
  • Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
  • Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience

Requirement

Who are we looking for?

  • At least High School Graduate
  • With at least 3 months phone/voice and 3 months chat experience in a BPO setup
  • Fluent in English with excellent communication skills, both written and verbal
  • Able to solve problems by thinking analytically and creatively
  • Typing speed of at least 35 words per minute to ensure complete and accurate recording of consumer issues
  • Can work in Ortigas, Pasig City

Michael Joseph Pineda

Sourcing AssociateTDCX

Active this month

Working Location

Robinsons Cyber Omega ortigas. San Antonio St, Ortigas Center, Pasig, Metro Manila, Philippines

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Insurance, Life Insurance

  • Time Off & Leave

    Sick Leave, Vacation Leave

Read More

Posted on 07 September 2024

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.