Chat Support (Non-Voice) | e-Commerce Social Media Account

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives.
• Comprehensive medical, insurance, or social security coverage.
• World-class workspaces.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• Positive culture for you to #BeMore at work.
• Easy to locate area with direct access to public transport.
• Flexible working arrangements.
• Be coached and mentored by experts in your field.
• Join a global company, winner of hundreds of industry awards.

What is your mission?

As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.

You are also required to perform these job functions:

• Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty
• Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
• Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience

Who are we looking for?

• At least High School Graduate
• With at least 3 months phone/voice and 3 months chat experience in a BPO setup
• Fluent in English with excellent communication skills, both written and verbal
• Able to solve problems by thinking analytically and creatively
• Typing speed of at least 35 words per minute to ensure complete and accurate recording of consumer issues
• Can work in Ortigas, Pasig City