• Handle customer inquiries and provide solutions via phone and email in a timely and empathetic manner.
• Document all call information according to standard operating procedures.
• Maintain high customer satisfaction levels.
• Participate in ongoing training to improve knowledge and performance level.
• Assist with placement of orders, refunds, or exchanges.

Join Trinity Workforce Solutions, Inc., a leader in the Human Resources & Recruitment industry, and help us connect talent with opportunity.

• Job Title: Call Center Representative
• Educational Qualifications: Minimum of High/Senior High School degree; further certifications or coursework in communication a plus.
• Experience Level: 1-3 years of experience in a customer service call center environment.
• Skills and Competencies: Strong verbal communication, active listening, problem-solving, basic computer and typing skills, customer-oriented approach.
• Responsibilities and Duties: Answering customer calls, addressing inquiries, providing solutions, documenting call information, meeting service quality standards.
• Working Conditions: Fast-paced office setting; requires sitting for long periods and handling a high volume of calls.
• Qualities and Traits: Patience, empathy, adaptability, attentiveness, and detail orientation. Must maintain professionalism under pressure.