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Associate Operations Manager - Telco/Retail

40,000 - ₱60,000

Experience icon1 - 3 years
Education iconDiploma
Job type iconFull-time

Associate Operations Manager - Telco/Retail

40,000 - ₱60,000
Location iconcebu-cityExperience icon1 - 3 years
Education iconDiplomaJob type iconFull-time
Posted on 04 December 2021

Job Description

Posted on 13 September 2021

  • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
  • Provide excellent customer service and determine the needs of the client.
  • Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
  • Participate in the development and presentation of proposals for business development.
  • Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
  • Profit and Loss
  • Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
  • Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs
  • Manage program attrition
  • People development
  • Analyze performance trends and provide process improvements and resolution
  • Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution


Requirements

  • Candidate must possess at least a Bachelor's/College Degree, any field.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.


Skills / Software

Customer ServiceProblem SolvingTeam PlayerExcellent Communication SkillsTime ManagementOperations ManagementCompetitive AnalysisPeople ManagementTeam BuildingLeadership Development

Working Location

eBloc 3 or FCC Bldg IT Park Cebu City, Philippines

Job Description

minus
  • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
  • Provide excellent customer service and determine the needs of the client.
  • Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
  • Participate in the development and presentation of proposals for business development.
  • Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
  • Profit and Loss
  • Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
  • Manage and drive performance from the Team Leads and Associates in meeting SLAs and KPIs
  • Manage program attrition
  • People development
  • Analyze performance trends and provide process improvements and resolution
  • Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution


Job Requirements

Plus
  • Candidate must possess at least a Bachelor's/College Degree, any field.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.


Skills / Software

Plus
Customer ServiceProblem SolvingTeam PlayerExcellent Communication SkillsTime ManagementOperations ManagementCompetitive AnalysisPeople ManagementTeam BuildingLeadership Development

Working Location

Plus
eBloc 3 or FCC Bldg IT Park Cebu City, Philippines

About the company

TECH MAHINDRA VCUSTOMER (CEBU) vCustomer is an end-to-end business solutions provider, that specializes in helping clients generate higher revenue, increase customer retention and to understand their customers better. vCustomer is a leading provider of cost effective customer care solutions. vCustomer Philippines goes beyond the basic value propositions of lower cost by adding tangible, measurab...

IndustriesBPO
Employees> 1000

Recruiter

Lyndon Ramo Jr.  
42% response rate, respond within a monthLast active 30/11/2021
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