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airisX Limited

Assistant Service Delivery Manager

25,000 - ₱30,000

xp_lvl1 - 3 years
educationBachelor
jobTypeFull-time
Assistant Service Delivery Manager25,000 - ₱30,000
locationPhilippinesworkExperience1 - 3 years
educationBachelorjobTypeFull-time
Posted on 13 January 2020

Job Description

Posted on 13 January 2020

  • Manage Philippines based 10 person call center team in teh onboarding and implementation of Client’s business processes/projects required to be outsourced.
  • Project management various projects, from marketing to sales to inventory management to accounting initiatives, etc. Accurately tracking and communicating updates on client’s workflow application, Asana.
  • Researching 3rd party providers for required business services (shipping, translation, etc.) teh client may need
  • Monitoring of specific goals and targets (scope, quality, budget, time) and continuous enhancements and adoption to new requirements from higher up in the chain of command
  • Overall coordination of program/projects management activities

Process Definition and Enhancement

  • Ensure continuous process and quality improvements
  • Document workflow and operational processes
  • Create and execute QA protocols of team processes
  • Determine when to escalate issues to management for resolution

Day-to-Day operations

  • Creation of weekly 10-person call center performance and project update report
  • Creation of weekly self-performance and project update report
  • Definition and creation of new reports from team members
  • Communicate with upper management on new and current projects/initiatives



Requirements

Minimum Requirements:

  • Good verbal and written communication skills.
  • At least 2+ years of project management experience with demonstrable leadership ability
  • Experience and understanding of the modern office and project management software
  • Excellent time management skills, ability to manage multiple projects simultaneously, determine priorities
  • Action-oriented attitude and independent thinking with creative problem-solving skills


Skills / Software

At least 2+ years of project management experience with demonstrable leadership ability

Working Location

111 Paseo Building, Paseo De Roxas Street, Makati City, Philippines

Job Description

minus
  • Manage Philippines based 10 person call center team in teh onboarding and implementation of Client’s business processes/projects required to be outsourced.
  • Project management various projects, from marketing to sales to inventory management to accounting initiatives, etc. Accurately tracking and communicating updates on client’s workflow application, Asana.
  • Researching 3rd party providers for required business services (shipping, translation, etc.) teh client may need
  • Monitoring of specific goals and targets (scope, quality, budget, time) and continuous enhancements and adoption to new requirements from higher up in the chain of command
  • Overall coordination of program/projects management activities

Process Definition and Enhancement

  • Ensure continuous process and quality improvements
  • Document workflow and operational processes
  • Create and execute QA protocols of team processes
  • Determine when to escalate issues to management for resolution

Day-to-Day operations

  • Creation of weekly 10-person call center performance and project update report
  • Creation of weekly self-performance and project update report
  • Definition and creation of new reports from team members
  • Communicate with upper management on new and current projects/initiatives



Job Requirements

plus

Minimum Requirements:

  • Good verbal and written communication skills.
  • At least 2+ years of project management experience with demonstrable leadership ability
  • Experience and understanding of the modern office and project management software
  • Excellent time management skills, ability to manage multiple projects simultaneously, determine priorities
  • Action-oriented attitude and independent thinking with creative problem-solving skills


Skills / Software

plus
At least 2+ years of project management experience with demonstrable leadership ability

Working Location

plus
111 Paseo Building, Paseo De Roxas Street, Makati City, Philippines

About the company

airisX was founded by a team of International Experts to bring together various business services into a complete and cohesive solution to empower entrepreneurs and businesses to access to lower costs and higher efficiencies by utilizing the same global networks and partners that major companies use to compete in today’s ultra competitive landscape. We have teams across Asia, Europe and the Americ...

IndustriesAdvertising
Employees0 - 50

Recruiter

RecruiterDanny Sienes  
50% response rate, respond within 2 weeksLast active 08/07/2020
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