Area Manager is responsible for overseeing the operations, sales, and performance of multiple Branches. It involves ensuring that each store meets its sales targets, delivers high-quality customer service, and maintains the brand standards. The Area Manager will work closely with store managers to implement strategies, provide training, and drive business growth.

RESPONSIBILITIES

• Oversee the daily operations of stores within the assigned area to ensure efficiency and effectiveness.
• Assess and train Salon Staff, as needed
• "Organizing employees’ shifts, considering peak times and seasonality"
• Develop and implement sales strategies to achieve targets and maximize profitability
• Ensure stores provide excellent customer service and maintain high levels of customer satisfaction.
• Conduct regular performance evaluations and provide feedback and coaching.
• Collaborate with the marketing team to plan and execute promotional activities.
• Analyze financial statements and ensure cost control and profitability.
• Order products and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Maximising profitability and meeting sales targets, including motivating staff 
• Dealing with customer queries and complaints
• Ensuring promotional materials and displays are in updated

• Requires a minimum of 2 years’ Managerial experience with sales background
• Proven experience in managing multiple priorities simultaneously and meeting deadlines.
• Must possess excellent communication skills, both verbal and written.
• Should possess feedback skills at all levels; push back, challenge status quo in and out of the office and strong motivational feedback.
• Must have negotiation, problem solving & decision making skills.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Must be able to work proficiently with sales target quota and be disciplined to work without constant guidance and supervision.
• Ability to decipher various reports and create reports upon request.
• Must be able to work efficiently within a team environment.
• Must be able to work effectively in stressful, high-pressure situations.
• Must possess a positive, “whatever it takes” attitude.
• Must be well groomed and professional.
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
• Must have strong customer service skills.
• Must maintain the highest levels of confidentiality regarding client and staff.
• Requires proficiency in Microsoft Office, specifically Word, Excel & PowerPoint.
• Knowledgeable in booking software
• Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.