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Airline Loyaty Campaign - UP Technohub - Customer Service Associate

20,000 - ₱25,000

Experience icon1 - 3 years
Education iconDiploma
Job type iconFull-time

Airline Loyaty Campaign - UP Technohub - Customer Service Associate

20,000 - ₱25,000
Location iconquezon-cityExperience icon1 - 3 years
Education iconDiplomaJob type iconFull-time
Posted on 18 September 2021

Job Description

Posted on 22 July 2021

TeleTech is on the search for a Customer Service Representative to proactively create meaningful connections with our team in UP Technohub, Quezon City.


Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.


What your typical day will consist of:

· Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat

· Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services

· Open and maintain customer accounts and information

· Resolve technical issues with patience and understanding

· Positively participate in company events, team activities, and continuous learning

Requirements

What you’ll need to qualify:

· Exceptional English verbal and written communication skills

· Handy with MS Windows and other computer applications

· Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude

· Sales experience in a BPO, business-to-business, or consumer products (retail) environment where you have learned to ask probing questions and get to the heart of the customer’s needs to recommend the best possible product or service to fit those needs

· Ability to thrive in a dynamic environment


What you'll enjoy:

· Competitive pay and performance-based incentives

· Real career growth opportunities

· Company-sponsored HMO with Health & Wellness programs for you and your family

· Educational assistance through tuition reimbursement

· An accessible office location at the 3rd Floor, Building H, UP Technohub Ayala Land, Diliman, Quezon City, Philippines


Apply, check email for the assessment link then schedule your interview!


TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.


For more information about TeleTech, click on About Us or search #ExperienceTeleTech throughout social media to engage in the global conversation.

Skills / Software

Customer Service

Working Location

4th Floor, Building H, UP Technohub Ayala Land, Diliman, Quezon City, Philippines

Job Description

minus

TeleTech is on the search for a Customer Service Representative to proactively create meaningful connections with our team in UP Technohub, Quezon City.


Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.


What your typical day will consist of:

· Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat

· Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services

· Open and maintain customer accounts and information

· Resolve technical issues with patience and understanding

· Positively participate in company events, team activities, and continuous learning

Job Requirements

Plus

What you’ll need to qualify:

· Exceptional English verbal and written communication skills

· Handy with MS Windows and other computer applications

· Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude

· Sales experience in a BPO, business-to-business, or consumer products (retail) environment where you have learned to ask probing questions and get to the heart of the customer’s needs to recommend the best possible product or service to fit those needs

· Ability to thrive in a dynamic environment


What you'll enjoy:

· Competitive pay and performance-based incentives

· Real career growth opportunities

· Company-sponsored HMO with Health & Wellness programs for you and your family

· Educational assistance through tuition reimbursement

· An accessible office location at the 3rd Floor, Building H, UP Technohub Ayala Land, Diliman, Quezon City, Philippines


Apply, check email for the assessment link then schedule your interview!


TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.


For more information about TeleTech, click on About Us or search #ExperienceTeleTech throughout social media to engage in the global conversation.

Skills / Software

Plus
Customer Service

Working Location

Plus
4th Floor, Building H, UP Technohub Ayala Land, Diliman, Quezon City, Philippines

About the company

Join us in delivering amazing customer experiences! We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We also create exceptional experiences for our employees. We invite you to join our journey and experience it for yourself! At TeleTech, you can enjoy a fast-paced career that offers exciting professional development and career...

IndustriesBPO
Employees> 1000

Recruiter

Danica Mariel San Juan  
97% response rate, respond in more than a monthLast active 15 hours ago
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