- Handle all guest inquiries and requests in a professional and courteous manner

 - Accountable for accurately recording customer transactions in the necessary systems

 - Handle guest check-ins and check-outs

 - Recognize the customer’s circumstance and offer the best remedy

 - Ensure that all guests have a positive experience 

 - Professionally respond to customer complaints; make an effort to successfully resolve complaints by established guidelines.

 - Provide services and remedies that will improve client satisfaction

 - Work in conjunction with your coworkers, supervisors, and other departments as necessary.

- Excellent customer service skills

- Outstanding verbal and written English communication skills.

 - The high degree of initiative and dynamism, along with strong influencing, decision-making, and teamwork abilities.

 - Experience working with customers directly, either online or in person.

 - Proficiency with computers and relevant software programs, such as Microsoft Office.