オンサイト/ハイブリッドの求人を検索
Quality Auditing Analyst

JobsAvenuePH
Quality Auditing Analyst

Viewpark Hotel Inc.
Quality Control Analyst

ZALORA Group
Quality Control Analyst

Detalia Aurora Inc
Quality Assurance Analyst

Med-Metrix
Quality Inspector

MD Gruppe
Quality Auditor

Asticom
Compliance Analyst

Offshore Business Processing
Compliance Analyst

Palawan Group of Companies
Compliance Analyst

CompIQ Solutions, LLC
Quality Assurance Analyst Micro Analyst

New Flavor House, Inc.
Quality Analyst

EIMS
IT Compliance Analyst

Public Safety Savings and Loan Association Inc.
Quality Auditor -Healthcare Account

Firstsource
Data Quality Analyst

Smart Communications, Inc.
Data Quality Analyst

Goldilocks Bakeshop
Water Quality Analyst

mc3 Cebu Agua Lab Inc.
Quality Auditor - Home Health Coding

Go-Get Data Consultancy
QUALITY CONTROL ANALYST - 1 YR EXPERIENCE / SAN JUAN

Dempsey Resource Management Inc.
Quality Assurance Analyst for AwesomeCX by Transcom Davao

Transcom Worldwide Philippines, Inc.
KYC Risk and Compliance Analyst

Accenture in the Philippines
Quality Analyst (Spanish) | McKinley, Taguig

Access Healthcare Services
Data Quality Analyst 1 - C09 - TAGUIG

Citi
AML/KYC Senior Quality Analyst (QC)

PwC South East Asia Consulting
BPO Quality Analyst | Taguig City, Night Shift

Tech Mahindra
Quality Analyst - Clinical Tools | US Health Tech Company

CSV Now
Officer - Reference Data Management Intermediate Analyst (Data Quality Analyst

Citigroup
1 Healthcare Trainer 50k, 2 PHRN Healthcare Quality Analyst 55k, 3 PHRN TL 60k

Global Group Innovative Services, Inc.
Smarter Job Matches Await
Log in to discover AI-curated job opportunities tailored to your skills and goals.
Quality Auditing Analyst

JobsAvenuePH
職務内容
- 手当
食事手当
- 従業員の評価と報酬
業績賞与
- 福利厚生
クリスマスボーナス, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS
- 保険健康とウェルネス
傷害死亡・四肢切断保険, 障害保険, 健康保険, 生命保険, HMO
- 特典報酬
従業員割引, 寝室
- 専門能力開発
メンターシッププログラム
- 休暇
忌引休暇, 出産・育児休暇, 育児休暇, ひとり親休暇, バケーション休暇
説明
- We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence. You will assess call quality, provide feedback to agents, and collaborate with leadership to drive improvements in customer experience.
- Key Responsibilities:
- Monitor inbound and outbound calls, chat, or email interactions to ensure adherence to company standards.
- Evaluate customer interactions for accuracy, professionalism, and compliance with company policies.
- Provide constructive feedback to agents and assist in coaching sessions.
- Maintain and update QA scorecards and reports.
- Identify training needs and recommend process improvements.
- Collaborate with team leaders and trainers to enhance performance metrics.
- Ensure compliance with company guidelines and regulatory requirements.
要件
- Previous experience as a Quality Assurance Representative, QA Analyst, or similar role in a BPO or call center setting.
- Strong analytical and problem-solving skills.
- Excellent communication and feedback delivery skills.
- Proficiency in QA tools, call monitoring software, and reporting systems.
- Ability to work independently and in a team-oriented environment.

John Christopher Briagas
OwnerJobsAvenuePH
今日 10 回返信