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A Customer Service Representative (CSR) in a call center is primarily responsible for handling customer inquiries and resolving issues, often through phone calls. They provide product/service information, answer questions, and assist with various customer needs. CSRs also manage customer accounts, process orders, and may handle returns or complaints. 

• Answering customer calls and emails: Responding to customer inquiries and providing information about products or services. 

Problem-solving: Identifying and resolving customer issues, such as technical problems or billing discrepancies. 

Managing customer accounts: Updating account information, processing orders, and handling returns or exchanges. 

Providing product/service information: Explaining features, benefits, and pricing to customers. 

De-escalating tense situations: Maintaining a positive and professional demeanor when dealing with difficult customers. 

Escalating complex issues: Referring complex problems to the appropriate department or manager. 

Recording customer interactions: Maintaining accurate records of customer interactions and resolutions. 

Upselling and cross-selling: Offering additional products or services to customers when appropriate. 

Meeting performance targets: Achieving specific goals related to call volume, resolution time, and customer satisfaction. 

Participating in training: Staying up-to-date on product knowledge, company policies, and customer service techniques

• HIGH SCHOOL GRADUATE ( OLD CURRICULUM )
• SENIOR HIGH SCHOOL GRADUATE
• COLLEGE UNDERGRADUATE
• COLLEGE GRADUATE ( ANY COURSE )
• WITH OR WITHOUT CALL CENTER EXPERIENCE
• At Least Good To Excellent Communication Skills
• Open For 6 Months Bpo experience
• Newbie Friendly