About the role:

Department:  Support

Location:        Corporate office

What you'll be doing:

• Lead scheduling, workload distribution, and queue assignment to maintain service continuity.
• Provide high-level technical explanations, workarounds, and resolution timelines.
• Communicate release notes, known issues, and feature updates to the support team and customers.
• Standardize response templates and troubleshooting processes across the team.
• Monitor support channels to ensure timely and accurate responses.
• Handle escalation cases with empathy, clarity, and a solutions-first mindset.

What we offer:

At Camtastic, we are committed to our employees with a range of benefits! Here are some of our core principles:

• A friendly yet professional work environment experience
• Opportunities for OJT and professional development
• Career advancement
• Collaborative and supportive work environment
• Performance-based bonuses and/or commissions
• Flexible time
• Profit-sharing for committed individuals over time
• And more..