• As a tier 1 support, to produce analysis and resolutions to answer queries related to HR systems

• To track٫ route and redirect cases to the relevant SME (Subject Matter Experts) using standard procedures and common sense and to escalate unresolved questions to the next level of support

• To support projects and initiatives across the organization such as data retention rules, annual performance, and development management

• To enter system configuration data into relevant systems and serves as a 2nd line of defence regarding data quality

• To support releases and scheduled system upgrades and to perform system acceptance testing

• To manage tasks with supervision and following standard operating procedures (SOPs) / Knowledge Based Articles (KBAs)

• To draft user guides, project documentations, system configuration workbook, UAT script, knowledge articles, etc. in written and visual formats

• To recommend procedure modifications or improvements as appropriate

• To contribute to a culture of service excellence and support continuous improvement

• Performs other duties as required. 

• A Bachelor's degree in HR, Business Administration, IT, Data Analyst, or a related field is preferred.

• Good understanding of HR processes, HR systems or data analysis acquired through 3-4 years of relevant working experience in HR, HRIS (HR Information System), HR Business analysis or HR project management (Digital HR Professional)

• Deep focus on customer service, employee experience, operational excellence, and continuous improvement.

• Agility and eager to learn HR systems and to obtain system certifications.

• Proficient in English both written and verbal.

• Adept with Microsoft applications, including Word, Excel, and PowerPoint.

• HR system certifications are an advantage and prior experience of being super user of HR systems is desirable (Digital HR Professional)