Airfreight Forwarding Customer Service Agent
Madjam Empower Solution Inc.
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program
Insurance Health & Wellness
Life Insurance, HMO
Perks Benefits
Employee Discount, Sleeping Quarters
Time Off & Leave
Maternity & Paternity Leave
Be the go-to expert for time-critical shipments. Keep operations moving, support customers and make every delivery count. Start your journey at OBP today . Get 20K Signing Bunos !
Responsibilities
*Answer and handle customer request
*Advise the customer on potential restrictions
*Resolve operational issues promptly
*Adhere to client specific operational procedures (SOP)
*Negotiate with suppliers
*Monitor shipments proactively, manage deviations and provide timely updates to ensure visibility across clients system.
Job Requirements
* 3-4 year's experience in Airfreight, with strong exposure to international freight forwarding operations - both export and import
*Expert-level knowledge of international air transport regulations, including incoterms , custom rules and compliance requirements
*Strong sense of responsibility rigor, attention to details, and discipline in decision making and issue resolution
*Working knowledge of relevant computer and operational tools
*Availability for 24/7/365 shift-based operations, including public holidays, in line service requirements
*Amenable to work in Alabang site
Madjam Faith Francisco
Insure OfficerMadjam Empower Solution Inc.
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Posted on 10 Sep 2026
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