Description

• Manage and escalate automotive campaign inquiries and issues effectively.
• Communicate with customers and internal teams to resolve problems promptly.
• Utilize scheduling tools to optimize campaign workflows and timelines.
• Provide back office support to ensure smooth operations during campaigns.
• Collaborate with team members to enhance customer service experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years relevant experience
• Skills and Competencies: Strong English language skills, customer service excellence, problem-solving abilities
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks
• Qualities and Traits: Team player with good interpersonal skills and discretion
• Working Conditions: Call center and back office environment