Customer Care Representative
Metacom Careers
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Job Training, Professional Development
Time Off & Leave
Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Resolve customer complaints and provide effective solutions to enhance customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve overall customer service processes.
- Keep up to date with product information and company policies.
Requirements
- Educational Qualifications: High School diploma or equivalent
- Experience Level: 1–3 years
- Skills and Competencies: Strong communication skills, proficiency in English, and experience in call center environments
- Qualities and Traits: Empathetic, patient, and customer-focused
- Responsibilities and Duties: Ability to handle multiple tasks efficiently and provide exceptional customer service
- Working Conditions: Fast-paced call center environment, may involve evening and weekend shifts
Monica Dela Cruz
Talent Acquisition ApprenticeMetacom Careers
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Working Location
Filinvest Corporate City, Northgate Cyberzone Paseo de Gutierrez, Alabang, Muntinlupa, 1781 Metro Manila, Philippines
Posted on 06 Aug 2026
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