Account Supervisor

Accounts Management Supervisor

KEY RESPONSIBILITIES

• Prepare and discuss report about the Department’s activities progress during MANCOM.
• Monitoring the status of accounts for transfer title and for mortgage.
• Monitoring the accounts due to loan based on their house construction and downpayment.
• Monitoring of customer services report (email or calls complaints and request)
• Monitoring and proper documenting of client’s CTS,RA,DOA,DOAS and other legal docs.
• Schedules and set priority accounts for releasing of titling budgets
• Attend BidsCom for awarding of house construction project to contractors.
• Handles monthly sales and inventory monitoring upon new sales declaration and new price increase
• Released memo for new pricelist of unsold units.
• Report directly to COO and President
• Coordinates with Legal Department in the preparation response letter to Law Offices or HLURB for buyer’s demand letters and other customized contracts for specific buyer transactions.
• Propose solution and manage negotiation with buyers/brokers to resolve conflicts concerning payment delay in the releasing of title house completion and turn over and other problematic issues to prevent back out sales.
• Communicate with the buyers/broker for feedbacks /status of their title, house construction and other related requests.
• Check and approves Reservation Agreement for the accuracy of price and lot/house & lot area submitted by Sales and Marketing Staff.
• Record lot/ house & lot reservations and update projects inventory of sold and available for sale.
• Monitors and prepares summary report of buyers due for construction in accordance with their DP full payment and loan application due date.

LOAN ORIGINATION

• Notify buyers to process their loan based on target schedule.
• Follow up buyers with their submission of loan requirements and payment of loan filing fees thru calls, messenger and email.
• Prepare loan folder of buyers for pouching and will be submitted by the branch loan in-charge to Pag-Ibig.
• Follow-up status and approval of submitted loan applications with the Housing Relationship Officer (HRO) or Account Officer.
• Coordinate with branch in-charge for the monitoring of submission of lacking or additional loan requirements needed by Pag-ibig/bank.
• Coordinate with Operations/Site for the monitoring of house construction status, availability of Occupancy Permit and house-tax declaration for submission to Pag-Ibig/NHMFC
• Coordinate with branch in-charge for the monitoring of submission of compliance to Pag-ibig/bank after release of Notice of Approval (NOA.) and or bank’s Letter of Guaranty.
• Follow up release of loan proceeds with the Housing Relationship Officer (HRO) or Account Officer.
• Coordinate with Treasury/Branch-AR for the issuance of SOA to buyers for the collection and payment of Loan Equity after release of NOA and Letter of Guaranty.