US Ecommerce Manager

Qualifications

• Bachelor's degree in Business, Marketing, Supply Chain, or a related field
• 7+ years in e-commerce or marketplace operations, including 3+ years managing a team of eight or more
• Hands-on experience running at least one major US marketplace seller account — Amazon, eBay, Walmart, or Sears. You don't need all six, but you need to have actually operated one at this level
• Experience across the order lifecycle: product listing and catalog management, order processing, and customer service
• Comfortable working a night shift aligned to full US Pacific business hours
• Strong Excel, and comfortable pulling and interpreting channel performance data
• Willing to work onsite in Ayala Alabang Muntinlupa

Job Description:

• Run order processing end to end. From the moment an order lands on any of the eight channels to the moment it ships, you own the process — and you fix it when it breaks.
• Own product listings and catalog health. New listings, pricing and content updates, image and spec accuracy, and keeping eight channels' worth of listings in sync with two brands' actual inventory. A wrong fitment or a stale price is a return, a chargeback, or a suspended listing waiting to happen.
• Run customer service for both brands. Pre-sale questions, order issues, returns, and each channel's own complaint and dispute process — the rules differ by marketplace, and so does the penalty for getting them wrong.
• Coordinate sourcing through ordering. Work with sourcing and procurement so the right inventory is in stock before a channel sells out of it, and make sure purchase orders and lead times don't leave a listing live with nothing behind it.
• Own logistics coordination. Fulfillment, shipping, carrier issues, and the exceptions — late shipments, damaged freight, lost packages — that turn into channel performance dings if they're not handled fast.
• Monitor and improve channel performance. Account health, order defect rate, on-time delivery, response times, and every other metric each marketplace uses to decide whether you keep selling on it. Know where a channel stands before it becomes a problem, not after.
• Recommend, don't decide, on pricing and ad spend. You build the case — the US E-Commerce & Marketing Director approves.
• Lead the team. Nine to fifteen people across four functions, with no sub-leads under you. Balance the workload, cross-train so no channel or process depends on one person, and coach instead of just absorbing the work yourself.