We are looking for an experienced Customer Service Representative to provide outstanding support to our customers. The ideal candidate has strong communication skills, excellent problem-solving abilities, and experience handling customer inquiries and complaints in a professional manner.

Responsibilities

• Answer incoming customer calls and provide prompt assistance.
• Handle customer questions, complaints, and requests.
• Identify customer needs and provide appropriate solutions.
• Process customer accounts, orders, payments, or service requests.
• Maintain accurate customer records and call documentation.
• Follow company policies and customer service procedures.
• Escalate complex issues to supervisors or the appropriate department.
• Meet daily, weekly, and monthly performance targets.
• Maintain a professional and positive attitude throughout customer interactions.

Requirements

• At least 1 year of call center or customer service experience.
• Excellent communication and interpersonal skills.
• Good English communication skills.
• Basic computer and typing skills.
• Strong problem-solving abilities.
• Ability to handle difficult customers professionally.
• Willing to work on shifting schedules.
• Reliable, hardworking, and team-oriented.