Small Business Superstar

We're a managed services business. We hire full-time Filipino professionals as dedicated assistants who work with our American small business clients. This is an all-around role with one small service business: customer calls, scheduling, records, and the day-to-day follow-up that keeps the business running. We are not looking for someone who needs step-by-step instructions for every situation. We want someone who can understand the goal, use good judgment, and take ownership of getting things done.

Start your application with the word MERIDIAN so we know you read this.

What you'll do

- Answer customer calls and inquiries, ask the right questions, and explain the services clearly

- Follow up with prospective and existing customers and help them decide the next step

- Schedule, confirm and reschedule appointments; keep the service calendar accurate and spot conflicts early

- Keep customer and business records up to date, organize documents, complete follow-up tasks and data entry

- Coordinate with the team when information or action is needed, and follow up on open items until they are done

- Notice problems before they get bigger and suggest better ways of doing things

- Complete other tasks as needed (be prepared to pitch in wherever needed)

This is a small business, not a call center. You will not be taking 80 calls a day; you will be the person who keeps one business organized and its customers looked after.

Requirements

- Experience working with customers, including on the phone

- Clear, easy-to-understand spoken English; a voice sample is required (below)

- Full-time, US business hours, Monday to Friday

- Your own laptop and a quiet place to take calls

Strongly preferred

- Previous leadership, supervisory or team-lead experience

- A college degree, preferably in business, engineering, science or a related field

What we offer

- $5.50–$6.00 per hour, depending on experience, paid weekly

- Headset provided; internet upgrade reimbursed

- 6 paid US holidays and 10 days of paid time off a year, accrued monthly

Tell us briefly about your experience with customers and with administrative or operations work, describe a time you solved a problem without step-by-step instructions, and include a link to a 30–60 second voice recording introducing yourself and your last job. Speak naturally; don't read a script.