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Purpose of the Role

Represent the company in Singapore by building trust through face-to-face client engagement, strengthening relationships, supporting the sales process, and providing local market insights. The Philippines Sales and Client Success teams remain responsible for sales, account management, and service delivery.

Key Responsibilities

• Represent the company in face-to-face meetings with prospects and clients.
• Attend sales presentations, proposal discussions, contract meetings, and executive meetings alongside the Philippines team.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Conduct regular client visits and Quarterly Business Reviews (QBRs).
• Support renewals and help resolve client concerns through local engagement.
• Represent the company at networking events, conferences, and industry functions.
• Develop referral and strategic partnership opportunities.
• Gather and report market intelligence, including competitor activity, pricing trends, customer
• feedback, and emerging market needs.
• Ensure meeting notes, action items, and CRM updates are completed within 24 hours.
• Act as the local face and ambassador of the company in Singapore.

Key Performance Indicators (KPIs)

• Meaningful Market Connections
• Establish 20 meaningful new executive contacts per month, including potential clients, strategic partners, industry influencers, and competitor contacts.
• Generate at least 5 qualified opportunities per month (qualified sales lead, partnership opportunity, or competitive intelligence opportunity).
• Client Relationship Visits
• Meet with 100% of assigned Singapore clients at least once every quarter.
• Participate in client-facing meetings during key milestones, including discovery sessions, onboarding,
• Quarterly Business Reviews (QBRs), executive meetings, and renewal discussions, as appropriate.

Monthly Market Intelligence Report

• Submit one comprehensive report each month covering:
• Customer feedback and buying behavior
• Competitor activities, offerings, and pricing Market and industry trends
• Opportunities for business development
• Recommendations for improving Callbox’s marketing, positioning, messaging, and branding
• Strategic observations that may influence product, service, or go-to-market decisions
• Client Experience (NPS) Improvement
• Obtain an NPS survey response from 100% of clients personally visited.
• Maintain or improve the average NPS score over time.
• Identify recurring client feedback and recommend corrective actions to improve the overall customer
• experience.
• Meeting Documentation
• Upload meeting notes, action items, and CRM updates within 24 hours of every client or prospect
• meeting.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Proven experience in sales, business development, client success, account management, or relationship management.
• Strong experience engaging with executives, key decision-makers, and senior stakeholders.
• Excellent interpersonal, communication, presentation, and negotiation skills.
• Comfortable conducting face-to-face client meetings, business reviews, networking events, and industry engagements.
• Strong understanding of the Singapore business and market environment.
• Ability to build and maintain long-term client and strategic partner relationships.
• Strong business acumen with the ability to identify sales, partnership, and market opportunities.
• Capable of gathering and analyzing market intelligence, competitor activity, pricing trends, and customer feedback.
• Highly organized and detail-oriented, with strong follow-through on meeting documentation and CRM updates.
• Comfortable working independently as the local representative and brand ambassador while collaborating closely with a Philippines-based team.
• Willing and able to travel locally for client meetings, networking events, and industry activities.