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Job Title: Quneefun Customer Service Representative (Night Shift)

We will need one CSR working on site in our Manila office. 801 ，8th Floor of The Orient，Square along F. Ortigas Jr. Road, Ortigas Center, Pasig City

Work Schedule: Tuesday – Saturday, 11:00 PM – 8:00 AM (Includes a 1-hour break)

Position Overview:

We are seeking a dedicated and professional Customer Service Representative to manage mid-sales and after-sales customer interactions for our independent e-commerce store. This role involves handling outbound phone calls, managing customer emails, and responding to platform messages during the night shift. The ideal candidate will ensure a high level of customer satisfaction and maintain efficient operations using our designated systems.

Key Responsibilities:

1. Outbound Calling (10–20 calls/day): Conduct mid-sales follow-ups, handle after-sales issue resolutions, and perform customer satisfaction surveys via the designated phone system.

2. Email Management (20+ emails/day): Handle and process after-sales customer emails efficiently using the Lingxing (领星) ERP system.

3. Store Messages: Monitor and reply to a low volume of incoming customer messages on the independent website.

4. Customer Support: Resolve delivery, product inquiry, or refund requests effectively, ensuring a seamless post-purchase experience.

Requirements:

Language Skills: Excellent written and spoken English, with clear verbal communication for phone interactions.

System Experience: Familiarity with e-commerce ERP systems (experience with Lingxing/领星 is highly preferred). Comfort with cloud-based telephone systems.

Shift Commitment: Ability to work the fixed night shift: Tuesday to Saturday, 11:00 PM to 8:00 AM.

Soft Skills: Patient, customer-oriented, strong problem-solving skills, and the ability to work independently.

Salary: 25K-30K peso