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Customer Service Representative
Metacom Careers
Customer Service Representative
Metacom CareersJob Description
- Employee Recognition and Rewards
Performance Bonus, Incentives
- Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
- Insurance Health & Wellness
HMO
- Professional Development
Job Training, Professional Development
- Time Off & Leave
Vacation Leave
Job Role
As a Customer Service Representative (CSR) for Teleperformance’s Retail Customer Service Account, you will assist international customers through voice interactions. You will handle customer inquiries, concerns, and requests while providing professional and efficient service.
Key Responsibilities
Handle inbound customer calls and provide accurate assistance.
Address customer inquiries, concerns, and service-related requests.
Provide excellent customer service and maintain customer satisfaction.
Resolve customer concerns efficiently while following company policies and procedures.
Communicate clearly and professionally in English.
Document customer interactions and update customer information when necessary.
Qualifications
At least 6 months of customer-facing experience.
BPO experience is not required.
High School Graduate (old curriculum) or Senior High School Graduate.
Excellent English communication skills.
Willing to work onsite.
Willing to work on a shifting schedule.
Willing to work in Vertis North, Quezon City.
Account: Retail Customer Service – Voice
Work Setup: Onsite
Location: Vertis North, Quezon City
Hiring Week: August 31, 2026
Domingo Romelito Bayonito
Recruitment AssociateMetacom Careers
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