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Responsibilities:

• Create and maintain collections policy and to make sure it was regularly being followed.
• Create, monitor, and update collections reports.
• Conduct agent evaluation and coaching.
• Work closely with collections and verification management to achieve the target collections and verification target per month.
• Facilitate huddles, meetings, and calibration.
• Facilitate or assist on training roll-out such as but not limited to new hires training and upskill training.
• Point person for complaint coordination and resolution for collections and verification.
• Assist in screening and hiring of agents.
• Propose improvements for collections and verifications.

Qualifications:

• Have good communication skill in English language.
• Proficient in MS office (Word, Excel and Powerpoint)
• Strong analytical, communication and presentation skills
• With people management experience in Collections environment. Experience with Verification is a plus but not required.
• Willing to work on site, weekends and holidays