PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

Wanted: Passionate Customer Experience Specialist  

Are you looking for the chance to make a positive impact on the planet? Do you have a passion for exceptional service and the ability to wow customers? If so, we’re looking for you! 

You:

• Love to tell stories
• Appreciate a good debate even with your boss
• Figure out how to fix it instead of who is to blame.
• Aren't afraid to jump into the deep end.
• Are excited about building empowered teams.
• Have pulled recyclables out of the trash.

We:

• Believe we do not inherit the earth from our ancestors; we borrow it from our children.
• Work to protect and restore the environment.
• Aren't afraid to make mistakes as long as we learn.
• Care more about your values and intelligence than your experience.
• Are committed to creating team dynamics that create empowerment vs. entitlement

 Our Core Values

1. Commit to a culture that builds a strong COMMUNITY.
2. Foster CREATIVITY to inspire fresh innovation.
3. Embrace COURAGE by taking action despite uncertainty.
4. Live with Awareness and CONSCIOUSNESS of our choices.

The Opportunity:

Spend your day connecting directly with the Lomi community; surprise and delight our customers with positivity and integrity. Reporting to the Lead Customer Advocate, you will engage with our customer base and elevate our service levels. As a CX Agent, you will play a pivotal role in providing the highest caliber customer service across various channels, including (but not limited to) email, live chat, and social media. You will be the front line of communication addressing inquiries about our products, memberships, subscriptions, and overall business, while embodying our core values and brand ethos.

• Provide the highest caliber customer service via email, live chat, and social media in a considerate, accurate, and timely manner.
• Be the first line of communication for customers inquiring about our products, brand, founders, and business.
• Be an ambassador and advocate of our brand and product lines.
• Problem-solving to ensure that our customers can have the highest quality experience possible. You will take matters into your own hands to ensure deliveries, transactions, and experiences are never neglected.
• Work directly with the marketing and management teams to improve the customer experience by providing your insight and knowledge.

We are looking for an Entry Level Customer Service Recruiter to work from home and prescreening applicants for multiple available positions. We provide training and growth opportunities.

• Assist applicants with their work applications and communicate via phone, email and/or chat
• Maintain high satisfaction ratings based on explicit company standards
• Understand our clients and their available positions to enhance customer support
• Collaborate with the team to meet personal and company goals

Role: Customer Service Representative II

Company Overview

• OnSpot Global is an outsourcing company that specializes in delivering high-quality customer service solutions for a diverse range of clients across various industries. We are committed to providing exceptional support and helping our clients build strong customer relationships. We are seeking a dedicated and skilled Customer Service Representative to join our team and be part of our mission.

Position Overview

• As a Customer Service Representative at OnSpot Global, you will be responsible for providing top-tier customer support services on behalf of our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• The Customer Support Representative is responsible for providing exceptional customer service and support to clients throughout their moving experience. This role involves handling customer inquiries, resolving issues, and maintaining strong customer relationships.
• Duties and Responsibilities
• Customer Interaction: Provide exceptional customer service through various channels including phone, email, and text.
• Issue Resolution: Troubleshoot and resolve customer inquiries, complaints, and problems efficiently and effectively.
• Database Management: Maintain accurate and up-to-date customer information within the CRM system.
• Inbound/Outbound Calls: Handle incoming customer calls and make outbound calls as needed to address customer concerns or provide information.
• Customer Support: Respond to customer inquiries, requests, and complaints via email and text.
• Issue Resolution: Identify and resolve customer issues, escalating complex problems to appropriate departments.
• Data Management: Maintain accurate customer records and data within the CRM system.
• Post-Move Follow-up: Contact customers who have availed of the moving service to gather feedback and address any concerns.
• Move Coordinator Support: Assist move coordinators with customer inquiries, scheduling, and status updates.
• Inventory Management: Support inventory updates and resolve discrepancies related to customer belongings.

Tribe Benefits

• Top Notch Healthcare and Life Insurance Provider
• Regular Private Room and Board
• Maximum Benefit Limit of 150,000 per illness/per year.
• PEC is covered upon activation of the members account.
• Access to all major hospitals.
• Full dental coverage.
• 100,000 Life insurance coverage.

Paid Time Off

• OnSpot Global provides fifteen (15) paid leave to eligible employees to have the opportunity to enjoy time away from work to balance their lives. Leaves can be used to cover vacation leave, sick leave, personal leave, and bereavement leave.
• Birthday Leave

OnSpot Perks: Loan Facilities

• Enjoy financial support during unexpected life events with our accessible loan programs. We offer competitive interest rates and flexible repayment terms to help you manage your financial needs effectively.

OnSpot Perks: Your Gateway to a Better Lifestyle

• Enjoy exclusive access to a wide range of perks and services tailored to enhance your well-being and lifestyle.

This is a full-time remote position. If you are a motivated and customer service driven individual, please apply today. We look forward to hearing from you!

Rx Valet is an early stage us based company revolutionizing the way people pay for prescription medicine. Our product provides users complete pricing transparency on their medications, and can save them up to 90% at any pharmacy nationwide with a few taps in our app, web, or customer service center.

Our core mission is to delight our customers and turn them into Raving fans. You are our customer's advocate and Rx Valet's champion. You will field calls from pharmacies, providers, and customers, and in each case, we are looking to you to ensure each interaction is a positive experience. We understand that in order to do this, we must work closely with pharmacies to ensure claims can be processed quickly and effectively so our customers receive the best experience. You are Rx Valet's champion with the pharmacy. You will field calls from pharmacies and assist with any pharmacy processing questions that may arise. We are looking to you to be an expert on how Rx Valet is processed and create positive relationships with our pharmacies by assisting them in filling our customers medications.

• Intimately learn all aspects of our product, business and process and become a subject matter expert.
• Willingness to help solve problems with a positive attitude.
• Field calls from a variety of sources, from doctors to pharmacies to patients
• Obtain a fundamental understanding of the Rx Valet drug database for quick patient and pharmacy assistance.
• Work closely with pharmacists and patients to process claims and resolve errors that may occur during processing.
• Solve issues independently when they fall outside of script.
• Intimately learn all aspects of our product, business and process and become subject matter expert.

Job Type and Working Hours:

Full Time

Monday-Friday, 7:00 am-10:00 pm EST (U.S. Eastern Standard Time) and some weekends. (a 40 hour workweek)

• Conduct online assistance to partners during office hours from Monday to Friday -Daytime
• Provides technical and creative assistance to Hiring Manager
• Schedule meetings and appointments
• Prepare presentation and reports
• Assist with social media management as needed
• Perform other duties to help the Partner's Companies to grow revenue

A Sales Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently. They also identify and create lists of potential clients while maintaining databases of sales.

Additional responsibilities of a Sales Support Specialist may include:

• Compiling daily lists of leads and delegating them to sales team associates
• Maintaining an accessible and organized filing system for sales and administrative professionals
• Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings
• Providing assistance to management team members and executives as needed
• Performing data entry duties in regards to metrics, sales figures and other key data
• Creating and processing sales in a timely manner
• Reporting any unusual activity to supervisors
• Expediting requests rush orders and altering sales orders and shipping information as required

Executive Virtual Assistant Needed!

Are you an experienced administrative professional with 2+ years in the field?

We're hiring! The ideal candidate is an expert in spreadsheets, excels at research, drafts excellent emails, and is proficient with ChatGPT and Claude.

You must be a leader with a take-charge personality who can work independently after receiving instructions.

If you’re ready to take charge, apply today!

Responsibilities:

 - Assist the claims department with the claims process, ensuring timely and accurate resolution.

 - Handle administrative tasks including managing tolls and parking tickets efficiently.

 - Provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.

 - Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.

 - Collaborate with team members to ensure seamless operations and customer satisfaction.

- Perform additional duties and responsibilities as assigned.

AllForU is a Singapore-based youth marketing tech company. We are looking to expand the team in Philippines. We are hiring vibrant Rock-Star Sales Development Specialist who are confident of aggressively securing corporate clients through great interpersonal and communication skills, and are proficient in both spoken and written English which will be used on a daily basis.

We are looking for professionals with at least 3 years of sales experience. However, Final-year university student and fresh graduate are welcome to apply as well.

Salary - Negotiable.

Benefits:

• Work from home role
• Full time - Monday to Friday, 9am-6.30pm ; Sat & Sun: 5 hours shift each day
• We honor Philippine's Holidays
• High Commission and Tier Incentives
• Direct report to CEO

Your main responsibilities may include but are not limited to:

• Industry Focus: Selling Marketing Packages ; Selling Apparel & Corporate Gifting
• Outbound Sales: Organization lead generation and outreach; Appointment setting and research of prospect; negotiate business transactions with demanding customers through zoom. (exceptional written and spoken english needed)
• Client Management: Creation of SOPs, follow-ups, account management of clients (upsell, cross-sell, collation of report and work done for submission to client).
• World-Class Customer Service: provide immediate support and response to prospect/client’s request via email/text. Response within 30 seconds
• Working closely with a cross-functional global team across Singapore, Philippines and Malaysia. Reporting directly to Manager and CEO.

Requirements:

• Experienced in using Canva design, Instagram, Tiktok, Telegram, Zoom, Google sheet 
• (Knowing Notion and Adobe Illustrator is a plus)
• Proficient and confident in both spoken and written English. 
• Experienced in Outbound lead generation (Instagram, email, telegram)
• Experienced in creating email sequence
• Experienced in client negotiation.
• At least 2 years in managing clients and performing customer recovery.
• Full-time commitment. No Moonlighting (Immediate termination)

Personality:

• Must be vibrant and highly self-motivated.
• Able to handle a stressful work environment.
• A good team player as we work as a tight-knitted team.
• Confidence in managing multiple projects and deadlines effectively.

You Should Not Join Us If You Are:

1. If you have the mindset that embraces a relax and sheltered working environment

2. Not curious and just waiting to be spoon-fed

3. Not willing to go the extra mile to get a project completed with quality

4. Looking just to achieve mediocrity

If you believe you have what it takes, complete this job application form and we will get back to you asap. Failure to complete the form, your message will be regarded as spam and will be deleted.

USE JOB CODE : 101024

Only shortlisted candidates will be contacted.

Resources

Website: afu.sg

Instagram: allforu_sg

Hi there! I'm Ged from Select Virtual LLC. We recently came across your impressive profile and believe that your skills and experience align perfectly with an exciting opportunity we have available.

We are currently looking for talented individuals to join our dynamic team, and we think you could be a great fit.

I would love to discuss this opportunity with you in more detail and learn more about your career aspirations. Please let me know a convenient time for us to connect.

Company: Select Virtual LLC

Job Title: Recruiter

Location: Remote

Salary: $735 per month (Full-time)

Job Summary: We are seeking an experienced Recruiter with a background in hiring for outsourcing companies. The ideal candidate will have a proven track record in full-cycle recruiting, from talent sourcing and attracting candidates to interviewing and hiring exceptional employees.

• Design and implement overall recruiting strategy.
• Develop and update job descriptions and job specifications.
• Perform job and task analysis to document job requirements and objectives.
• Prepare recruitment materials and post jobs to appropriate job boards, newspapers, colleges, etc.
• Source and recruit candidates using databases, social media, and other platforms.
• Screen candidates’ resumes and job applications.
• Conduct interviews using various reliable recruiting and selection tools/methods.
• Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes.
• Onboard new employees to ensure they are fully integrated.
• Monitor and apply HR recruiting best practices.
• Provide analytical and well-documented recruiting reports to the rest of the team.
• Act as a point of contact and build influential candidate relationships during the selection process.
• Promote the company’s reputation as “best place to work".

Please let us know if this opportunity aligns with your expertise.

Are you someone who wants to earn good money while working from home in a flexible environment? Do you have the drive and initiative to chase down leads? If so, this role could be perfect for you. You’ll be offering a well-regarded product with over 200 five-star reviews, recognised in the industry. You’ll get top-notch support, working directly with the company owner, using and refining a proven sales process.

Most of your work will involve conversations through social media chats, with some face-to-face video calls as well. Please note that this role requires working night shifts in the Philippines to align with the US time zone, but there is flexibility within specific hours.

1. Contact to Sale Chat Conversion

• Goal: Drive signups and revenue by engaging with potential and existing customers from our social media following. Target: $20,000 in monthly revenue, currently achieved with a 14% conversion rate.
• Tasks:

1. Reach out to leads generated by our marketing team and close deals.
2. Measure success through conversion tracking of inbound leads:

• Contact leads using our sales process.
• Follow up and close those leads.

2. Client Calls

• Goal: Handle inbound sales calls via video and follow up with those leads.
• Tasks:
• Attend up to 20 calls per week, with up to five calls a day, each lasting a maximum of 45 minutes.

3. Customer Service

• Goal: Provide first-line support, handling tickets, answering customer questions, and seeking solutions within the company.
• Tasks:
• Manage customer service tasks for about 1 hour per day using our ticketing system, support email or social media.

Base Salary: 50k PHP per month plus a maximum of 20k PHP incentives

Benefits:

• Immediate start
• Full-time career
• Opportunity to learn different facets of e-Commerce operations
• Career advancement opportunities
• Monthly salary: Minimum Php 50,000.00 NET, payable twice a month
• (8 hours/day; 5 days/wk)
• Incentive scheme
• Monthly Internet Subsidy of Php 1,000 upon hiring
• Onboarding tools (headset and webcam) provided after 3 months
• Paid training
• Paid holidays
• Personal days/leave
• 13th-month bonus

• Identify and cultivate potential leads through market research and digital outreach for our dynamic ICT company, Bizolve B.V.
• Implement lead generation strategies to funnel prospective clients to our cutting-edge technology solutions.
• Use analytics to track effectiveness and optimize campaigns for our industry-leading ICT services.
• Collaborate with our sales team to ensure a seamless transition of high-quality leads, directly impacting business growth.

At Digital Aesthetics, we are passionate about providing results to our clients. Our mission is to blend cutting-edge technology with creativity to enhance brand visibility and engagement. As we continue to grow, we seek a talented SEO Manager who is an expert in search engine optimisation and possesses strong content creation skills.

The ideal candidate will have a proven track record in improving search rankings, driving organic traffic, and producing high-quality written content. This role requires a strategic thinker who can analyse data, develop comprehensive SEO strategies, and write engaging, optimise content that aligns with our brand voice.

If you are a highly motivated and experienced SEO specialist passionate about driving results, we encourage you to apply today!

Responsibilities

As an SEO Manager, you'll need to:

• Create and implement effective SEO strategies to improve organic search rankings and drive targeted traffic to our website.
• Write and produce high-quality articles, blog posts, and other content optimised for search engines that resonate with our audience.
• Conduct thorough keyword research to identify opportunities for content optimisation and new content development.
• Oversee and implement on-page SEO strategies, including meta tags, headers, internal linking, and content optimisation.
• Work with the development team to optimise the website for speed, mobile-friendliness, and search engine indexing.
• Monitor, analyse, and report on key SEO metrics, using tools like Google Analytics, Google Search Console, and others to track progress and identify areas for improvement.
• Regularly analyse competitor strategies to identify gaps and opportunities in our SEO efforts
• Develop and implement link-building strategies

Benefits

• Work from home
• Monday to Friday
• Annual pay rises
• Bonuses based on performance
• Paid holidays

Ambassador role is about to share and promote our Brand