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Quality Auditing Analyst
₱25-35K[Monthly]
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₱10-15K[Monthly]
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MD Gruppe
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₱22-25K[Monthly]
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EDL Group
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mc3 Cebu Agua Lab Inc.
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Quality Analyst Service Desk
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Top CompanyOn-site - Taguig1-3 Yrs ExpEdu not requiredFull-time
Infosys BPM
Quality Analyst - Automation Testing
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Optum
IT Security & Compliance Analyst (Remote)
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Drake International Philippines
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Reed Elsevier
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₱34-40K[Monthly]
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Citigroup
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₱40-45K[Monthly]
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Transcosmos
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Quality Auditing Analyst
₱25-35K[Monthly]
Great PerksNo Resume NeededOn-site - Makati<1 Yr ExpDiplomaFull-time
JobsAvenuePH
Quality Auditing Analyst
JobsAvenuePH
₱25-35K[Monthly]
On-site - Makati<1 Yr ExpDiplomaFull-time
Job Description
Benefits
- Allowances
Meal Allowance
- Employee Recognition and Rewards
Performance Bonus, Employee Recognition Program
- Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
- Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Disability Insurance, Health Insurance, Life Insurance, HMO
- Perks Benefits
Employee Discount, Sleeping Quarters
- Professional Development
Mentorship Program
- Time Off & Leave
Maternity & Paternity Leave, Parental Leave, Solo Parent Leave, Vacation Leave
Read More
Description
- We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence.
- You will assess call quality, provide feedback to agents, and collaborate with leadership to drive improvements in customer experience.
- Monitor inbound and outbound calls, chat, or email interactions to ensure adherence to company standards.
- Evaluate customer interactions for accuracy, professionalism, and compliance with company policies.
- Provide constructive feedback to agents and assist in coaching sessions.
- Maintain and update QA scorecards and reports.
- Identify training needs and recommend process improvements.
- Collaborate with team leaders and trainers to enhance performance metrics.
- Ensure compliance with company guidelines and regulatory requirements.
Requirements
- Previous experience as a Quality Assurance Representative, QA Analyst, or similar role in a BPO or call center setting.
- Strong analytical and problem-solving skills.
- Excellent communication and feedback delivery skills.
- Proficiency in QA tools, call monitoring software, and reporting systems.
- Ability to work independently and in a team-oriented environment.
English LanguageCustomer ServiceCall CentreProblem Solvingquality analyst
John Christopher Briagas
OwnerJobsAvenuePH
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