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Technical Support Representative
Must have actual/real-time experience in the following areas for at least 3 years
JR-14589: Level 2 Tech Support Specialist | WFH
We’re Hiring: Level 2 Tech Support Specialist
Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!
We are currently on the lookout for a Level 2 Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.
Role: Level 2 Tech Support Specialist
Work Arrangement: Work from home
Schedule: Night shift
Job Summary: We’re looking for someone that has experience with smaller companies and is well rounded in different aspects of IT. Someone that is a problem solver and likes to take the initiative.
The Level 2 Tech Support Specialist is responsible for providing advanced technical support and troubleshooting services to resolve complex issues that cannot be addressed by Level 1 support. This role involves diagnosing and resolving software, hardware, and network-related problems, as well as escalating issues to higher-level support when necessary. The Level 2 Tech Support Specialist plays a crucial role in ensuring the efficient operation of IT systems and providing excellent customer support experience.
1. Technical Support:
- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.
- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.
- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.
2. Customer Service:
- Communicate effectively with customers to understand their technical issues and provide timely resolutions.
- Ensure high levels of customer satisfaction by providing professional and friendly support.
- Educate customers on best practices and preventive measures to avoid recurring issues.
3. System Maintenance and Updates:
- Perform regular system maintenance and updates to ensure optimal performance.
- Assist with the deployment of software updates, patches, and configuration changes.
- Monitor system performance and proactively address potential issues.
4. Teamwork, Collaboration, and Escalation:
- Collaborate with other IT team members to resolve complex technical issues.
- Escalate unresolved issues to Level 3 support or specialized teams as necessary.
- Provide detailed information and context to higher-level support to facilitate quicker resolution.
- Meet and exceed the KPI targets set by the client and the Service Manager
5. Training and Documentation:
- Develop and maintain documentation for common issues and solutions.
- Train Level 1 support staff on new technologies and advanced troubleshooting techniques.
- Stay updated with the latest technology trends and advancements in IT support.
6. Adherence to Internal Procedures
- Follow Standard Operating Procedures (SOPs) for daily, weekly, and other recurring tasks
- Full compliance to all our Security Procedures and Keeping a Vigilant Eye for Security Issues
- Full compliance to internal House Rules / Code of conduct
Sales Technical Support
Software Support Specialist (Transport/Logistics) - WFH
We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.
About the Role:
Setting up the software correctly and debugging why the software did something. The role will occasionally require building small scripts using JS.
Working Arrangement: Permanent Remote
Shift Schedule: Monday - Friday. 2:00 PM - 11:00 PM
*Terms and conditions apply
Operations Support (Real Time Analyst)
We are seeking a highly motivated and detail-oriented Operations Support (Real Time Analyst) to join our team in the dynamic environment of a Virtual Call Center Campaign. The primary responsibilities of this role involve efficient dialer monitoring, conducting calling audits, real-time monitoring and, reporting and analytics .
Who We Are
M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.
Our Core 4 Dedications
Key Responsibilities:
Dialer Monitoring:
Real-Time Monitoring:
Calling Audits (10%-20% of the role):
Reporting and Analytics
Preferred Qualifications:
Work Hours:
Compensation:
Benefits:
Opportunity! All our positions have multi-tiered levels so you can get promoted in a matter of months. You get a detailed breakdown of what the qualifications are for every position and their respected levels, as well as the requirements and responsibilities that come with them.
Growth! After graduating training, all employees get a dedicated Grow Plan for the year that breaks down the annual goal into actionable weekly tasks.
Social Media Manager
A Social Media Manager for a Travel Agency is responsible for creating and executing social media strategies that promote travel services, destinations, and experiences. Their duties include curating visually appealing and engaging content, such as travel photos, videos, and stories, managing social media accounts across platforms (like Instagram, Facebook, and Pinterest), and interacting with followers to build a community of travel enthusiasts. They also monitor trends, engage with customers by answering travel inquiries, run targeted advertising campaigns, and analyze performance metrics to ensure the content drives bookings, enhances brand awareness, and reflects the agency's unique offerings.
Project/Brand Manager
We are looking for a hands-on Project Manager who will act as an integrator for the CEO, helping streamline day-to-day operations, manage product launches, and execute marketing campaigns. The ideal candidate will have a passion for fitness, experience in project management, and a track record of bringing products to market. You will be responsible for coordinating with internal teams, external vendors, and partners, including managing trade show logistics.
Benefits:
Key Responsibilities:
WFH - PART TIME ( ASSISTANT UNIT MANAGER/FINANCIAL ADVISOR )
About Us:
Imperium Blaze Life Insurance Agency Inc. is a forward-thinking insurance agency dedicated to providing innovative life insurance and financial planning solutions. Our mission is to empower clients with the knowledge and tools they need to secure their financial future through tailored insurance products and comprehensive financial strategies. Join our team and be a part of a company that values excellence, integrity, and client success.
Position Overview:
We are looking for a motivated and client-focused Financial Advisor to join our team at Imperium Blaze Life Insurance Agency Inc. In this role, you will be responsible for delivering expert financial advice and life insurance solutions to our clients. You will work closely with clients to understand their needs, develop personalized financial plans, and offer a range of insurance products designed to protect and enhance their financial well-being.
What We Offer:
Social Media Manager
Operations Manager
Job Responsibilities:
1. Responsible for overseas new user acquisition, conversion, new promotion, recall of old users and prevention of churn, etc.
2. Responsible for user growth experiment design, growth model construction, and fission activity gameplay design
3. Data-driven, based on data analysis and user needs, explore opportunities for user growth, verify and summarize growth strategies for different tiered users
Account Manager
We're looking to hire an accounts manager to grow our team of passionate change champions, so if you're a lifelong learner with a heart for service, don't hesitate to apply. Let's build a better world together.
Key Roles
Social Media Manager
PixelDAO is the community of LayerPixel.
LayerPixel is an all-in-one DeFi protocol designed specifically for the TON blockchain and seamlessly integrated with Telegram Mini Apps.
Leveraging a modular architecture, LayerPixel overcomes the asynchronous limitations of TON while harnessing its sharding benefits.
At the core of the LayerPixel ecosystem are several innovative components:
PixelWallet - An SMC wallet with Account Abstraction (AA) features, enabling users to interact with dApps and the LayerPixel ecosystem with ease.
PixelSwap - The first modular DEX on TON, supporting advanced trading models like weighted pools and LBP.
Pixacle - A decentralized oracle solution delivering fast and accurate price data to dApps and smart contracts.
LayerPixel's future plans include becoming a cross-chain solution to power DeFi experiences across all Telegram Mini Apps. By providing an all-in-one platform, LayerPixel aims to make blockchain-powered finance accessible to everyone within the TON ecosystem.
Official Website:****
Twitter:****
Medium:****
Telegram:****
Doc: ****
Social Media Manager
You’re a visionary with a flair for storytelling. You excel at crafting and executing innovative social media campaigns that captivate audiences and drive engagement. Your expertise in content creation and management makes you an invaluable asset. With a keen eye for detail, you’re adept at producing and refining content across various platforms, ensuring consistency and quality.
You have a strong command of content creation and social media management. You appreciate the nuances of different content formats and know how to leverage them to achieve the desired impact. Whether it’s producing footage, editing with in-platform tools to add text and sound, or posting across social channels, your expertise ensures that every piece aligns with strategic goals and resonates with the target audience.
You are tech-savvy and up-to-date with social media trends. You’re proficient in using tools and platforms like Instagram, TikTok, Facebook, Pinterest, and Twitter (X). Your deep understanding of US market trends, memes, English language/slang, hashtag strategy, and cross-commenting strategies ensures your content remains relevant and engaging.
You communicate with clarity and inspire collaboration. Your excellent communication skills allow you to articulate ideas clearly and work seamlessly with team members and stakeholders. You’re proactive, solution-oriented, and dedicated to delivering top-notch content that meets high standards of excellence.
Social Media Manager and Customer Engagement for a Campground Based in Australia
• Respond to social media comments, messages, and online inquiries promptly.
• Address questions and queries on the client's platform.
• Create and manage email marketing campaigns.
• Follow up on social media inquiries to ensure timely responses.
Customer Service Support | Non Voice / Back Office | Bacolod | up to P17K*
As a Customer Support Representative at Ubiquity Bacolod, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and assisting customers in adopting our products.
Perks & Benefits:
Remote Entry Level Recruiter
Our company is looking for a remote entry level recruiter to join our team! We are looking for someone that enjoys working with people and is looking for growth and a career opportunity in the Human Resources and Recruitment industry. This is a full-time work from home position!
Main responsibilities are:
Prior experience in recruiting, customer service or sales is preferred but not required. We are looking for someone to start as soon as possible, we provide full training and growth opportunities.
Data Encoder - Back Office Support | With Performance Incentives (Shaw)
Job Highlights:
Go further with Foundever
Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
APPLY NOW AND GET INTERVIEWED VIA ZOOM!
Source of Application: BOSSJOB
Freelance Text-based Tutors (Non-Voice)
Course Hero is growing our global team of tutors! Course Hero is hiring experts in a wide variety of subjects who want to leverage their knowledge to answer text-based questions and support our community of 20+ million students.
As a tutor on Course Hero, you will choose the subjects in which you want to answer questions. You will then select questions and provide text-based answers and explanations to students who need help better understanding the questions, topics, and subjects they are studying.
The benefits of being a tutor on Course Hero include:
We are currently looking for experts from these Subjects:
Encoder
A Data Encoder is another name for a data entry clerk. Typically, a data encoder is responsible for compiling, sorting and processing data. Encoders may also need to do filing and organizing as part of their job duties. This career is suitable for a highly organized individual with solid computer and typing skills and keen attention to detail.
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